Search Results - subject:"Continuance usage"

After the hype : managerial impacts of planned (dis)continuance of service robot usage

Tuomi, Aarni; Ashton, Mark; Schmidt, Alexander Lennart; … - In: The Cornell hospitality quarterly 66 (2025) 4, pp. 474-489

Persistent link: https://www.econbiz.de/10015637477

Determinants of continuance usage intentions : the mediating role of satisfaction and trust in branded mobile applications among Malaysians

Seridaran, Sharlini; Arumugam, G. Sithamparam; Falahat, … - In: Cogent business & management 11 (2024) 1, pp. 1-24

This research aims to examine the determinants of continuance usage intentions influence comprises customer engagement … variables on continuance usage intention, alongside the mediating effects of customer satisfaction and trust. The results … revealed that all independent variables, except for the reward system, significantly influence continuance usage intention …

Persistent link: https://www.econbiz.de/10015446757

What drives tourists' continuance intention to use ChatGPT for travel services? : a stimulus-organism-response perspective

Pham Hong Chuong; Duong Cong Doanh; Giang Khanh Huyen Nguyen - In: Journal of retailing and consumer services 78 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015085039

Determinants of continuance usage intentions: the mediating role of satisfaction and trust in branded mobile applications among Malaysians

Seridaran, Sharlini; Sithamparam, Arumugam G.; Falahat, … - In: Cogent Business & Management 11 (2024) 1, pp. 1-24

Persistent link: https://www.econbiz.de/10015456955

AI chatbot service recovery quality and customer experience : a moderated mediation model of continuance usage intention

Mei Kei Leong; Sidhu, Sarabjit Kaur; Khoo, Kim Leng - In: Journal of consumer marketing 43 (2026) 2, pp. 195-208

Persistent link: https://www.econbiz.de/10015620399

How does AI technological uncertainty affect continuance usage intention of Voice AI Assistants? : a valance-based framework

Chen, Sijia; Xu, Jianyue; Yang, Shuiqing; Wee Land, … - In: Asia Pacific journal of marketing and logistics 38 (2026) 2, pp. 258-275

Persistent link: https://www.econbiz.de/10015638744

AI tour guides : the role of conversation style and destination type

Yan, Huili; Tian, Tian; Lu, Yifan; Xiong, Hao - In: Tourism review 81 (2026) 2, pp. 755-781

Persistent link: https://www.econbiz.de/10015639646

Determining mobile money service customer satisfaction and continuance usage through service quality

Twum, Kojo Kakra; Kosiba, John Paul Basewe; Hinson, Robert - In: Journal of financial services marketing 28 (2023) 1, pp. 30-42

Persistent link: https://www.econbiz.de/10014251395

Coping with COVID-19 using contact tracing mobile apps

Li, Chenglong; Li, Hongxiu; Fu, Shaoxiong - In: Industrial Management & Data Systems 123 (2023) 5, pp. 1440-1464

population has been vaccinated, achieving the herd immunity threshold, CTMA continuance usage is essential in managing the COVID …/methodology/approach Following the coping theory, this study proposes a research model to examine CTMA continuance usage, conceptualizing opportunity … (perceived response efficacy) as the predictors of individuals' CTMA continuance usage during the pandemic. In the United States …

Persistent link: https://www.econbiz.de/10014825775

Service quality and self-determination theory towards continuance usage intention of mobile banking

Inan, Dedi Iskandar; Hidayanto, Achmad Nizar; Juita, Ratna - In: Journal of science and technology policy management : JSTPM 14 (2023) 2, pp. 303-328

Persistent link: https://www.econbiz.de/10014327212