Search Results - subject:"Continuous usage intention"

A study on factors influencing continuous usage intention of chatbot services in South Korean financial institutions

Choi, Yeun-su; Lee, Seung-zoon; Choi, Jeongil - In: International Journal of Financial Studies : open … 13 (2025) 2, pp. 1-18

The South Korean AI market has grown significantly, yet while chatbot adoption is well-studied, sustained use remains underexplored. This study surveyed 250 financial institution chatbot users in South Korea in February 2024, using SPSS and R to investigate quality effects on intention of...

Persistent link: https://www.econbiz.de/10015436962

The impact of Chat GPT's quality factors on~perceived usefulness, perceived enjoyment, and~continuous usage intention using the is success model

Kim, Mun Ki; Jhee, Seon Young; Han, Sang-Lin - In: Asia marketing journal 26 (2025) 4, pp. 243-254

Persistent link: https://www.econbiz.de/10015399049

Determinants of customer intentions to continue using full-service airlines in Indonesia

Soelasih, Yasintha; Sumani, Sumani; Wetik, Johan David - In: Cogent Business & Management 11 (2024) 1, pp. 1-21

continuous usage intention is mediated by customer perceived value, trust, and satisfaction with full-service airlines in … satisfaction on continuous usage intention to use full-service airlines. The data used in this study were based on 443 samples … perceived value does influence continuous usage intention that is mediated by customer trust and satisfaction. The research …

Persistent link: https://www.econbiz.de/10015456539

Determinants of customer intentions to continue using full-service airlines in Indonesia

Yasintha Soelasih; Sumani, Sumani; Wetik, Johan David - In: Cogent business & management 11 (2024) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10015449184

AI service may backfire : reduced service warmth due to service provider transformation

Lv, Xingyang; Yang, Yufan; Qin, Dazhi; Liu, Xiaoyan - In: Journal of retailing and consumer services 85 (2025), pp. 1-10

Persistent link: https://www.econbiz.de/10015441827

Exploring customer perceptions of food delivery robots : a value-based model of perceived value, satisfaction, and their impact on behavioral intentions and word-of-mouth

Hong, Chanmi; Choi, Hayeon (Hailey); Choi, Eun-Kyong (Cindy) - In: Journal of hospitality marketing & management 34 (2025) 4, pp. 526-548

Persistent link: https://www.econbiz.de/10015417937

Online customer experience in Indian digital banks impacting continuous intention usage : Generation Y and Z perspective

Bhatnagr, Puneett; Rajesh, Anupama - In: Journal of financial reporting & accounting : JFRA 23 (2025) 2, pp. 830-850

Persistent link: https://www.econbiz.de/10015418964

The role of gamification experience in shaping continuous usage and word-of-mouth intentions : evidence from e-wallet services in Vietnam

Thanh-Binh Phung; Phuc-Thien Vo - In: Journal of financial services marketing 30 (2025) 4, pp. 1-19

Persistent link: https://www.econbiz.de/10015486151

The impact of user emotions on intentions to continue using online food delivery applications: the influence of application quality attributes

Handayani, Putu Wuri; Azzizah, Safa Fathya; Annisa, Audrey - In: Cogent Business & Management 9 (2022) 1, pp. 1-20

This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data...

Persistent link: https://www.econbiz.de/10014505601

The impact of user emotions on intentions to continue using online food delivery applications : the influence of application quality attributes

Handayani, Putu Wuri; Azzizah, Safa Fathya; Annisa, Audrey - In: Cogent business & management 9 (2022) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10014441944