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~person:"Keeffe, Dominique Alexi"
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Keeffe, Dominique Alexi
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Consumer misbehaviour during professional service encounters
Keeffe, Dominique Alexi
-
2010
critical
incident
technique
(CIT) within 38 semi-structured in-depth interviews. The study was designed to develop a better …
Persistent link: https://www.econbiz.de/10009438183
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