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Search: subject:"Critical incident technique"
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Subject
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Critical incident technique
77
Consumer behaviour
25
Service quality
24
critical incident technique
24
Dienstleistungsqualität
21
Konsumentenverhalten
21
Customer satisfaction
20
Kundenzufriedenheit
20
Beziehungsmarketing
15
Relationship marketing
15
Critical Incident Technique
8
Emotion
7
Service failures
7
Lieferantenmanagement
6
Supplier relationship management
6
CIT
5
Customer service
5
Kundenservice
5
Service encounter
5
Co-creation
4
Customer experience
4
Healthcare
4
Hotel industry
4
Hotellerie
4
Qualitätsmanagement
4
Sustainability
4
Beschwerdemanagement
3
China
3
Competence
3
Complaint management
3
Critical Incident Technique (CIT)
3
Cultural identity
3
Deutschland
3
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Einzelhandel
3
Emotions
3
Entrepreneurship
3
Implementation
3
India
3
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Online availability
All
Undetermined
83
Free
11
CC license
1
Type of publication
All
Article
108
Book / Working Paper
6
Other
1
Type of publication (narrower categories)
All
Article in journal
62
Aufsatz in Zeitschrift
62
research-article
35
Thesis
3
review-article
3
Hochschulschrift
2
Article
1
Bibliographie
1
Conference paper
1
Konferenzbeitrag
1
case-report
1
viewpoint
1
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Language
All
English
104
Undetermined
7
German
4
Author
All
Greer, Dominique A.
3
Baker, Melissa A.
2
Bals, Lydia
2
Birkie, Seyoum Eshetu
2
Bott, Gregory
2
Burmeister, Anne
2
Dabhilkar, Mandar
2
Deller, Jürgen
2
Durand, Muriel
2
Elliott, Dominic
2
Fong, Lawrence Hoc Nang
2
Forbes, Lukas P.
2
Georgiev, Andrijana Milosevic
2
Gleim, Mark
2
Good, Linda K.
2
Grønhaug, Kjell
2
Hall, Juliet
2
Hamlin, Robert G.
2
Harris, Lloyd C.
2
Heine, Ina
2
Jääskeläinen, Maiju
2
Kaulio, Matti
2
Kim, Kawon Kathy
2
Kinnunen, Maarit
2
Latino, Kenneth C.
2
Latino, Robert J.
2
Law, Rob
2
Manjeshwar, Sonia
2
Marinkovic, Valentina
2
Mikkelsen, Aslaug
2
Oddou, Gary
2
Osei-Frimpong, Kofi
2
Osland, Joyce
2
Owusu-Frimpong, Nana
2
Ponsignon, Frederic
2
Reynolds, Kate L.
2
Schmitt, Robert
2
Schulze, Heike
2
Smart, Andi
2
So, Amy Siu Ian
2
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Institution
All
Schmalenbach-Gesellschaft - Deutsche Gesellschaft für Betriebswirtschaft / Arbeitskreis Finanzierung
1
Université Paris-Dauphine (Paris IX)
1
Published in...
All
Journal of Services Marketing
12
European Journal of Marketing
3
European journal of marketing : EJM
3
International Journal of Contemporary Hospitality Management
3
European Journal of Training and Development
2
Human resource development international : HRDI
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of Business & Industrial Marketing
2
Journal of business research : JBR
2
Journal of financial services marketing : JFSM
2
Journal of service theory and practice : JSTP
2
Qualitative Market Research: An International Journal
2
Service business
2
Social Responsibility Journal
2
The TQM Journal
2
The journal of business & industrial marketing
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Critical perspectives on international business
1
ESPERIENZE D'IMPRESA
1
Economics Papers from University Paris Dauphine
1
EuroMed Journal of Business
1
European management journal
1
European management review : EMR
1
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
1
Global journal of business research : GJBR
1
Human resource development international : enhancing performance, learning and integrity
1
Human resource development quarterly
1
Information systems and e-business management : ISeB
1
International Journal of Event and Festival Management
1
International Journal of Operations & Production Management
1
International business review : the official journal of the European International Business Academy
1
International journal of business and globalisation : IJBG
1
International journal of business excellence
1
International journal of electronic customer relationship management : IJECRM
1
International journal of entrepreneurship and small business : IJESB
1
International journal of event and festival management
1
International journal of export marketing
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution and logistics management
1
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Source
All
ECONIS (ZBW)
64
Other ZBW resources
40
RePEc
6
BASE
2
USB Cologne (EcoSocSci)
2
EconStor
1
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115
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1
Identifying trust exchange dynamics and constituents of employee trust within management consulting
Abgeller, Neve
;
Saunders, Mark NK
;
Bachmann, Reinhard
; …
- In:
Work, employment and society : a journal of the British …
39
(
2025
)
2
,
pp. 336-360
Persistent link: https://www.econbiz.de/10015386452
Saved in:
2
The role of human agency in nurses' hopeful career state
Al Balushi, Issa
;
Yoon, Hyung Joon
;
Risch, Tatum
- In:
Human resource development quarterly
36
(
2025
)
2
,
pp. 193-224
Persistent link: https://www.econbiz.de/10015461791
Saved in:
3
How do human resource managers make sense of their work? : a study of changing work meaningfulness using the
critical
incident
technique
Szőts-Kováts, Klaudia
;
Primecz, Henriett
- In:
Human resource development international : HRDI
28
(
2025
)
1
,
pp. 132-151
Persistent link: https://www.econbiz.de/10015543281
Saved in:
4
Going with the gut : exploring top management team intuition in strategic decision-making
Shepherd, Neil Gareth
;
Lou, Bowen
;
Rudd, John M.
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014556669
Saved in:
5
Critical incidents and supplier satisfaction - investigating tipping points in a seller’s market
Janssens, Kim
;
Gelderman, Cees J.
;
Petersen, Jordy
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 154-165
Persistent link: https://www.econbiz.de/10014472676
Saved in:
6
Measuring cultural friction in cross-border mergers and acquisitions using a microfoundation-based approach
Durand, Muriel
;
Very, Philippe
- In:
Critical perspectives on international business
21
(
2025
)
2
,
pp. 226-256
Persistent link: https://www.econbiz.de/10015323316
Saved in:
7
Leveraging the
critical
incident
technique
for uncovering and training the OSCM competences of the future
Bals, Lydia
;
Schulze, Heike
;
Warwick, Jonathan
;
Stek, Klaas
- In:
International journal of physical distribution and …
55
(
2025
)
8
,
pp. 821-840
Persistent link: https://www.econbiz.de/10015460464
Saved in:
8
Breaking bad news : how frontline employees cope with bad news disclosure to customers
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Greer, Dominique A.
- In:
Journal of the Academy of Marketing Science
53
(
2025
)
5
,
pp. 1282-1305
Persistent link: https://www.econbiz.de/10015509050
Saved in:
9
Development and validation of the Behavioural Index of Occupational Strengths (BIOS)
Moore, Hannah L.
;
Mierlo, Heleen van
;
Bakker, Arnold B.
- In:
Human resource development international : HRDI
25
(
2022
)
5
,
pp. 527-556
Persistent link: https://www.econbiz.de/10013492899
Saved in:
10
Factors influencing structural power dynamics in buyer-supplier relationships : a power sources framework and application of the
critical
incident
technique
Siemieniako, Dariusz
;
Kaliszewski, Paweł
- In:
Oeconomia Copernicana
13
(
2022
)
1
,
pp. 151-179
Persistent link: https://www.econbiz.de/10013255843
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