Search Results - subject:"Customer's perception of interaction quality"

Explaining why employee‐customer orientation influences customers' perceptions of the service encounter

Gazzoli, Gabriel; Hancer, Murat; Kim, BeomCheol (Peter) - In: Journal of Service Management 24 (2013) 4, pp. 382-400

and employee commitment mediated the relationship between employee‐level CO and a customer's perception of interaction … quality. Additionally, interaction quality is shown to be positively related to customer satisfaction. Research limitations …

Persistent link: https://www.econbiz.de/10014894753

Explaining why employee-customer orientation influences customers' perceptions of the service encounter

Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400

Persistent link: https://www.econbiz.de/10009790197