Search Results - subject:"Customer Knowledge"

Leveraging customer knowledge obtained through social media : the roles of R&D intensity and absorptive capacity

Ji, Elena; Rahman, Syed Mahmudur; Wilden, Ralf; Lin, … - In: Journal of business research : JBR 182 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015132998

The impact of digitalization on customer knowledge management

Camară, Andreea Bianca - In: Management dynamics in the knowledge economy 12 (2024) 1/43, pp. 21-38

Persistent link: https://www.econbiz.de/10014584021

The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector: The mediating role of customer trust

Albarq, Abbas N. - In: Administrative Sciences 13 (2023) 3, pp. 1-13

This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer …

Persistent link: https://www.econbiz.de/10014333234

The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector : the mediating role of customer trust

Albarq, Abbas N. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-13

This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer …

Persistent link: https://www.econbiz.de/10014246419

Customer knowledge acquisition in Omani organizations

Al-Busaidi, Kamla Ali - In: International journal of knowledge management : IJKM ; … 16 (2020) 4, pp. 63-80

Persistent link: https://www.econbiz.de/10012427461

The innovation gap is closing : Chinese state-owned enterprises' mechanisms for developing innovative solutions

Murphy, William H.; Li, Ning - In: The journal of business & industrial marketing 40 (2025) 2, pp. 361-373

Persistent link: https://www.econbiz.de/10015207007

Empowering organizations through customer knowledge acquisition : an empirical study in Mexico

Gómez Reynoso, Juan Manuel; Al-Busaidi, Kamla Ali - In: International journal of knowledge management : IJKM ; … 15 (2019) 3, pp. 83-102

Persistent link: https://www.econbiz.de/10012110830

Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs

In: Journal of Innovation & Knowledge (JIK) 7 (2022) 1, pp. 1-10

associations among customer knowledge management, knowledge-oriented leadership, innovation quality, and firm performance in 283 … small and medium-sized enterprises (SMEs) in Thailand. The mediating roles of customer knowledge management and knowledge …. Therefore, the findings contribute to the extant literature by providing empirical evidence to support that customer knowledge …

Persistent link: https://www.econbiz.de/10013266812

Customer knowledge orientation as a key to business model innovation of free-to-fee switch

Chiu, Wen-Hong; Dai, Zong-Jie; Chi, Hui-Ru; Lin, Pei-Kuan - In: Journal of knowledge management 26 (2022) 11, pp. 401-426

Persistent link: https://www.econbiz.de/10013555464

Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs

Pornthip Chaithanapat; Prattana Punnakitikashem; Nay … - In: Journal of innovation & knowledge : JIK 7 (2022) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10013166583