frontline employees (FLEs) in an Eastern cultural context (Thailand) when subjected to customer aggression. Importantly, it …” organisational philosophy and a public/private context impact the nature of the association between customer aggression and loss of … recall a recent experience dealing with customer aggression. The data were analysed using structural equation modelling and a …

. The purpose of this paper is to explore the effects of customer aggression on the frontline food service managers … modeling by AMOS. Findings The customer aggression is found to influence emotional exhaustion which in turn reduces job … justice on the customer aggression to emotional exhaustion path and of emotional organizational pride on the job satisfaction …