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  • Search: subject:"Customer behavior"
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Year of publication
Subject
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Consumer behaviour 188 Konsumentenverhalten 186 Beziehungsmarketing 106 Relationship marketing 106 Customer behavior 94 customer behavior 84 Customer satisfaction 41 Kundenzufriedenheit 39 Online retailing 39 Online-Handel 39 Service quality 35 Dienstleistungsqualität 34 E-commerce 20 Theorie 20 Theory 20 Electronic Commerce 18 Customer Behavior 17 Einzelhandel 16 Preismanagement 16 Pricing strategy 16 Retail trade 16 strategic customer behavior 14 Dysfunctional customer behavior 13 Marketing management 13 Marketingmanagement 13 Distribution channel 12 Multichannel strategy 12 Multikanalvertrieb 12 Vertriebsweg 12 Customer service 11 Customer value 11 Kundenservice 11 Kundenwert 11 Corporate Social Responsibility 10 Corporate social responsibility 10 Internet marketing 10 Online-Marketing 10 Brand management 9 Game theory 9 Queueing theory 9
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Online availability
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Undetermined 164 Free 73 CC license 12
Type of publication
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Article 253 Book / Working Paper 19 Other 1
Type of publication (narrower categories)
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Article in journal 185 Aufsatz in Zeitschrift 185 research-article 14 Article 12 Arbeitspapier 5 Graue Literatur 5 Non-commercial literature 5 Working Paper 5 viewpoint 2 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Collection of articles of several authors 1 Collection of articles written by one author 1 Conference Paper 1 Conference paper 1 Hochschulschrift 1 Konferenzbeitrag 1 Sammelwerk 1 Sammlung 1 review 1
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Language
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English 237 Undetermined 34 Slovak 1 Albanian 1
Author
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Gong, Taeshik 6 Netessine, Serguei 6 Jasjit Singh 4 Liu, Qian 4 Su, Xuanming 4 Teng, Nina 4 Cui, Shiliang 3 DOBRE, Costinel 3 Fernández, Pascual 3 Guéguen, Nicolas 3 Huang, Tingliang 3 Huang, Yu-shan 3 Jacob, Céline 3 Liu, Ruping 3 Lüer-Villagra, Armin 3 MILOVAN-CIUTA, Anca-Maria 3 Marianov, Vladimir 3 Méndez-Vogel, Gonzalo 3 Pelegrín, Blas 3 Pugnetti, Carlo 3 Zhang, Fuqiang 3 Abdi, Farshid 2 Abolmakarem, Shaghayegh 2 Amidi, Asra 2 Auge-Dickhut, Stefanie 2 Bilińska, Katarzyna 2 Boles, James S. 2 Bolton, R.N. 2 Boulbry, Gaëlle 2 Böhm, Markus 2 Chiu, Chun-Hung 2 Cierpiał-Wolan, Marek 2 Cranage, David A. 2 Dai, Xu 2 Dellande, Stephanie 2 Denizci Guillet, Basak 2 Dewalska-Opitek, Anna 2 Dimitrov, Preslav 2 Dressler, Marc 2 Durana, Pavol 2
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Institution
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 1 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 1 Erasmus University Rotterdam, Econometric Institute 1 Faculteit Economie en Bedrijfskunde, Universiteit Gent 1 Faculteit der Economische Wetenschappen, Erasmus Universiteit Rotterdam 1 HAL 1 Xarxa de Referència en Economia Aplicada (XREAP) 1
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Published in...
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Management science : journal of the Institute for Operations Research and the Management Sciences 10 Journal of business research : JBR 8 Management Science 7 Journal of retailing and consumer services 6 Production and operations management : an international journal of the Production and Operations Management Society 6 International journal of hospitality management 5 European journal of operational research : EJOR 4 International journal of contemporary hospitality management 4 Journal of retailing 4 Manufacturing & service operations management : M & SOM 4 Omega : the international journal of management science 4 Production and operations management : the flagship research journal of the Production and Operations Management Society 4 Service business 4 Cogent Business & Management 3 Cogent business & management 3 Faculty & research / Insead : working paper series 3 International journal of economic research 3 International journal of production economics 3 Journal of hospitality marketing & management 3 Journal of travel and tourism marketing 3 Operations research 3 Businesses 2 Computers & operations research : and their applications to problems of world concern ; an international journal 2 International Journal of Contemporary Hospitality Management 2 Journal of Services Marketing 2 Journal of electronic commerce research : JECR 2 Journal of financial services marketing : JFSM 2 Journal of operations management 2 Journal of service theory and practice 2 Management : journal of contemporary management issues 2 Management Research Review 2 Manufacturing & Service Operations Management 2 Marketing Science 2 Marketing intelligence & planning 2 Omega 2 Risks 2 Risks : open access journal 2 Services marketing quarterly 2 Strategic Direction 2 The journal of business & industrial marketing 2
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Source
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ECONIS (ZBW) 197 RePEc 38 Other ZBW resources 18 EconStor 13 BASE 7
Showing 1 - 10 of 273
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Promoting electricity-saving practices in urban office settings : the role of employees in Vietnam's banking sector
Vu Cam Nhung - In: International Journal of Energy Economics and Policy : IJEEP 15 (2025) 6, pp. 210-219
Persistent link: https://www.econbiz.de/10015481335
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Enhancing restaurant profits via strategic wine sales
Sheridan, Scott; Dressler, Marc - In: Businesses 5 (2025) 2, pp. 1-18
The restaurant industry, especially fine dining, is characterized by intense competition and an increasing number of closures. Wine is a profit lever, but the exploitation of sales potential can present a challenge. As consumers encounter more extensive wine lists, they often find themselves...
Persistent link: https://www.econbiz.de/10015434533
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A consumer behavior analytics model for commercial district marketing using network-structured stamp rally data
Ieiri, Yuya; Tengfei, Shao; Yoshie, Osamu - 2025
Marketing strategies should target entire commercial areas, not just individual stores. This study highlights the data collected from stamp rally events as cross-sectional consumer behavior data. Although stamp rally data have been analyzed as tabular data, this approach should capture the...
Persistent link: https://www.econbiz.de/10015420331
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Cover Image
Enhancing restaurant profits via strategic wine sales
Sheridan, Scott; Dressler, Marc - In: Businesses 5 (2025) 2, pp. 1-18
The restaurant industry, especially fine dining, is characterized by intense competition and an increasing number of closures. Wine is a profit lever, but the exploitation of sales potential can present a challenge. As consumers encounter more extensive wine lists, they often find themselves...
Persistent link: https://www.econbiz.de/10015617883
Saved in:
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Psychographic segmentation of multichannel customers : investigating the influence of individual differences on channel choice and switching behavior
Blömker, Jan; Albrecht, Carmen-Maria - In: Journal of retailing and consumer services 79 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015098554
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Market variables influence customer behavior toward coffee business growth
Montajula Suvattanadilok - In: Cogent business & management 11 (2024) 1, pp. 1-14
engagement in driving business growth. Specifically, this study analysis revealed that customer behavior serves as a critical …
Persistent link: https://www.econbiz.de/10014526495
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Hybrid closed-loop supply chain with different collection competition in reverse channel
He, Qidong; Wang, Nengmin; Jiang, Bin - In: International journal of production economics 276 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015127144
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A cross-sector exploration of the barriers to customer satisfaction in the sharing economy
Panniello, Umberto; Natalicchio, Angelo; Ardito, Lorenzo; … - In: Journal of business research : JBR 183 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015135938
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The impact of environmental, social, and governance (ESG) practices on customer behavior towards the brand in light of digital transformation : perceptions of university students
Hasan, Murad Baqis; Verma, Ruchita; Sharma, Dhanraj; … - In: Cogent business & management 11 (2024) 1, pp. 1-15
In the digital transformation era, environmental, social, and governance (ESG) practices increasingly shape customers' behavior (CB) toward brands, serving as frameworks that not only correspond with consumer values but also impact their trust, loyalty, and engagement with companies. However,...
Persistent link: https://www.econbiz.de/10015443711
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Jay-customer behavior's influence on job stress and customer orientation : perceived organizational support's moderating effect
Liu, Li Mei; Lee, Seong Ho; Choi, Jin - In: Asia marketing journal 25 (2024) 4, pp. 194-206
Persistent link: https://www.econbiz.de/10015398933
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