Search Results - subject:"Customer delight"

A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research

Stange, Raphael; Scheffler, Paul; Henseler, Jörg - In: Total quality management & business excellence 36 (2025) 5/6, pp. 503-526

Persistent link: https://www.econbiz.de/10015338778

Assessing the drivers of customer delight and loyalty in Tanzanian online banking : an integrative framework

Kinogo, Ismail; Jani, Dev; Mwakyusa, John Philemon - In: Business management review : journal of the University … 27 (2024) 2, pp. 73-89

Persistent link: https://www.econbiz.de/10015191419

Re-imagining delightful experiences in "New Normal" conditions : a systematic critical review and future research agenda

Le, Truc H; Le Dung; Nimri, Rawan; Quach, Sara - In: International journal of hospitality management 120 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10015071164

How do customers react to preferential treatment? : an affective events theory and time-lagged survey

Ul Ain, Qurat; Lim, Weng Marc; Rasool, Shahid; Zeshan, … - In: Journal of retailing and consumer services 80 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015114824

Linking patient experience to customer delight in the private laboratory service

Widyowati, Puspa Haryani; Antonio, Ferdi; Andy, Andy - In: Administrative Sciences 13 (2023) 3, pp. 1-26

technology, and report results, which furtherly generate customer delight and drive favourable intentions such as revisit … experience could generate customer delight, which drives the revisit intention and willingness to share and post positive things …

Persistent link: https://www.econbiz.de/10014333215

Securing delight and loyalty in a market with low switching costs

Mntande, Kebone Agnes; Stiehler‐Mulder, Beate; … - In: European business review 35 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10013545900

Linking patient experience to customer delight in the private laboratory service

Widyowati, Puspa Haryani; Antonio, Ferdi; Andy, Andy - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-26

Persistent link: https://www.econbiz.de/10014246211

Is authenticity needed in service-sales ambidexterity? : examination of employees and customers' responses

Tremblay, Michel - In: Journal of personal selling & sales management : JPSSM 45 (2025) 1, pp. 24-44

Persistent link: https://www.econbiz.de/10015519589

Power of anticipatory imagination : driving delight in in-store retail settings

Barnes, Donald C.; Collier, Joel E.; Krallman, Alexandra; … - In: European journal of marketing 59 (2025) 9, pp. 2125-2154

Persistent link: https://www.econbiz.de/10015547014

Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework

Shoukat, Muhammad Haroon; Ramkissoon, Haywantee - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 757-775

Persistent link: https://www.econbiz.de/10013327890

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