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  • Search: subject:"Customer deviance"
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Year of publication
Subject
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Beziehungsmarketing 11 Relationship marketing 11 Arbeitsverhalten 10 Consumer behaviour 10 Customer deviance 10 Work behaviour 10 Konsumentenverhalten 9 Customer satisfaction 8 Kundenzufriedenheit 8 Dienstleistungsqualität 5 Service quality 5 Arbeitskräfte 4 Einzelhandel 4 Pro-customer deviance 4 Retail trade 4 Salespeople 4 Verkaufspersonal 4 Workforce 4 Arbeitszufriedenheit 3 Customer misbehaviour 3 Emotion 3 Job satisfaction 3 Organizational behaviour 3 Verhalten in Organisationen 3 Customer dysfunctional behaviour 2 Customer service 2 Customers 2 Deviant behavior 2 Dysfunctional customers 2 Employee 2 Hospitality 2 Kundenservice 2 Lieferantenmanagement 2 Retail employees 2 Retailing 2 Services marketing 2 Supplier relationship management 2 Tourism 2 ABC model of attitudes 1 Access-based services 1
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Online availability
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Undetermined 11 Free 3
Type of publication
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Article 15
Type of publication (narrower categories)
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Article in journal 14 Aufsatz in Zeitschrift 14 research-article 1
Language
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English 15
Author
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Mayr, Kathrin 4 Teller, Christoph 4 Hu, JiaJing 3 Ma, Xiuli 2 Xu, Xiaowei 2 Ai, Shanru 1 Alkibay, Sanem 1 Aloui, Narjess 1 Altıntaş, Murat Hakan 1 Becker, Laura 1 Büttgen, Marion 1 C. Harris, Lloyd 1 Chaouali, Walid 1 Chen, Chen 1 Cheng, Jin 1 Daunt, Kate 1 Daunt, Kate L. 1 Dekhil, Fawzi 1 Deng, Aimin 1 Elbaz, Ahmed Mohamed 1 Ertz, Elias 1 Gui, Chenglin 1 Haddoud, Mohamed Yacine 1 Harris, Lloyd C. 1 Heininger, Richard 1 Jayasimha, K. R. 1 Kaufmann, Hans Rüdiger 1 Kozak, Metin 1 Kurtulmuşoğlu, Feride Bahar 1 Liu, Yan 1 Mousa, Mohamed 1 Ouyang, Xi 1 Sivakumar, K. 1 Srivastava, Himanshu Shekhar 1 Stary, Christian 1 Su, LuJun 1 Teo, Stephen T. T. 1 Wang, Xiaoqian 1 Wen, Jun 1 Xiong, Lin 1
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Published in...
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The journal of services marketing 4 Tourism management : research, policies, practice 3 Journal of retailing and consumer services 2 International journal of contemporary hospitality management 1 International journal of hospitality management 1 International journal of production economics 1 International journal of retail and distribution management 1 Journal of Services Marketing 1 The marketing review 1
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Source
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ECONIS (ZBW) 14 Other ZBW resources 1
Showing 1 - 10 of 15
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Beware of the customer : managing customer deviance in last mile logistics
Mayr, Kathrin; Heininger, Richard; Teller, Christoph; … - In: International journal of production economics 289 (2025), pp. 1-19
Persistent link: https://www.econbiz.de/10015604302
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Channel-switching behaviour and customer deviance
Mayr, Kathrin; Teller, Christoph - In: International journal of retail and distribution management 52 (2024) 10/11, pp. 1073-1091
Persistent link: https://www.econbiz.de/10015158271
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The ethical edge : unveiling the power of virtuousness in retailing from employees’ perspectives
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 81 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015123672
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Benefit customers but hurt the organization? : the double-edged sword effect of pro-customer deviance on employees
Ye, Huili; Gui, Chenglin; Ai, Shanru; Wang, Xiaoqian; … - In: Tourism management : research, policies, practice 111 (2025), pp. 1-12
Persistent link: https://www.econbiz.de/10015434208
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Understanding Muslim frontline employees' perceived religious discrimination and emotional exhaustion
Chaouali, Walid; Haddoud, Mohamed Yacine; Mousa, Mohamed; … - In: The journal of services marketing 38 (2024) 6, pp. 731-745
Persistent link: https://www.econbiz.de/10015110571
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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 72 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
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The mobilization of employees' psychological resources : how servant leadership motivates pro-customer deviance
Hu, JiaJing; Xiong, Lin; Zhang, Mengying; Chen, Chen - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 115-136
Persistent link: https://www.econbiz.de/10013546035
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Does seeing deviant other-tourist behavior matter? : the moderating role of travel companions
Su, LuJun; Cheng, Jin; Wen, Jun; Kozak, Metin; Teo, … - In: Tourism management : research, policies, practice 88 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013194486
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Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar; Jayasimha, K. R.; … - In: The journal of services marketing 36 (2022) 6, pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
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