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Search: subject:"Customer deviance"
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Beziehungsmarketing
11
Relationship marketing
11
Arbeitsverhalten
10
Consumer behaviour
10
Customer deviance
10
Work behaviour
10
Konsumentenverhalten
9
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
5
Service quality
5
Arbeitskräfte
4
Einzelhandel
4
Pro-customer deviance
4
Retail trade
4
Salespeople
4
Verkaufspersonal
4
Workforce
4
Arbeitszufriedenheit
3
Customer misbehaviour
3
Emotion
3
Job satisfaction
3
Organizational behaviour
3
Verhalten in Organisationen
3
Customer dysfunctional behaviour
2
Customer service
2
Customers
2
Deviant behavior
2
Dysfunctional customers
2
Employee
2
Hospitality
2
Kundenservice
2
Lieferantenmanagement
2
Retail employees
2
Retailing
2
Services marketing
2
Supplier relationship management
2
Tourism
2
ABC model of attitudes
1
Access-based services
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11
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Article
15
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14
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14
research-article
1
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English
15
Author
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Mayr, Kathrin
4
Teller, Christoph
4
Hu, JiaJing
3
Ma, Xiuli
2
Xu, Xiaowei
2
Ai, Shanru
1
Alkibay, Sanem
1
Aloui, Narjess
1
Altıntaş, Murat Hakan
1
Becker, Laura
1
Büttgen, Marion
1
C. Harris, Lloyd
1
Chaouali, Walid
1
Chen, Chen
1
Cheng, Jin
1
Daunt, Kate
1
Daunt, Kate L.
1
Dekhil, Fawzi
1
Deng, Aimin
1
Elbaz, Ahmed Mohamed
1
Ertz, Elias
1
Gui, Chenglin
1
Haddoud, Mohamed Yacine
1
Harris, Lloyd C.
1
Heininger, Richard
1
Jayasimha, K. R.
1
Kaufmann, Hans Rüdiger
1
Kozak, Metin
1
Kurtulmuşoğlu, Feride Bahar
1
Liu, Yan
1
Mousa, Mohamed
1
Ouyang, Xi
1
Sivakumar, K.
1
Srivastava, Himanshu Shekhar
1
Stary, Christian
1
Su, LuJun
1
Teo, Stephen T. T.
1
Wang, Xiaoqian
1
Wen, Jun
1
Xiong, Lin
1
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The journal of services marketing
4
Tourism management : research, policies, practice
3
Journal of retailing and consumer services
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of production economics
1
International journal of retail and distribution management
1
Journal of Services Marketing
1
The marketing review
1
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ECONIS (ZBW)
14
Other ZBW resources
1
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1
Beware of the customer : managing
customer
deviance
in last mile logistics
Mayr, Kathrin
;
Heininger, Richard
;
Teller, Christoph
; …
- In:
International journal of production economics
289
(
2025
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015604302
Saved in:
2
Channel-switching behaviour and
customer
deviance
Mayr, Kathrin
;
Teller, Christoph
- In:
International journal of retail and distribution management
52
(
2024
)
10/11
,
pp. 1073-1091
Persistent link: https://www.econbiz.de/10015158271
Saved in:
3
The ethical edge : unveiling the power of virtuousness in retailing from employees’ perspectives
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015123672
Saved in:
4
Benefit customers but hurt the organization? : the double-edged sword effect of pro-
customer
deviance
on employees
Ye, Huili
;
Gui, Chenglin
;
Ai, Shanru
;
Wang, Xiaoqian
; …
- In:
Tourism management : research, policies, practice
111
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015434208
Saved in:
5
Understanding Muslim frontline employees' perceived religious discrimination and emotional exhaustion
Chaouali, Walid
;
Haddoud, Mohamed Yacine
;
Mousa, Mohamed
; …
- In:
The journal of services marketing
38
(
2024
)
6
,
pp. 731-745
Persistent link: https://www.econbiz.de/10015110571
Saved in:
6
Does pro-customer behavior always do the trick? : an investigation of pro-
customer
deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
7
Customer
deviance
in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
8
The mobilization of employees' psychological resources : how servant leadership motivates pro-
customer
deviance
Hu, JiaJing
;
Xiong, Lin
;
Zhang, Mengying
;
Chen, Chen
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 115-136
Persistent link: https://www.econbiz.de/10013546035
Saved in:
9
Does seeing deviant other-tourist behavior matter? : the moderating role of travel companions
Su, LuJun
;
Cheng, Jin
;
Wen, Jun
;
Kozak, Metin
;
Teo, …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013194486
Saved in:
10
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
1
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