Search Results - subject:"Customer loyalty"

Customer satisfaction level of users of the different areas and services of a private mid-cost fitness center in Zaragoza

Valcarce-Torrente, Manel; Villanueva-Guerrero, Oscar; … - In: Administrative Sciences : open access journal 16 (2026) 5, pp. 1-17

Customer loyalty has become a critical factor for the sustainability of fitness centers amid growing industry … support the utility of the NPS as a practical tool for assessing customer loyalty in fitness centers and underscore the role …

Persistent link: https://www.econbiz.de/10015653840

The effect of digital touchpoint usage experience on customer loyalty mediated by digital engagement and customer satisfaction

Nanta, Teuku Muda; Noermijati, Noermijati; Rohman, Fatchur - In: Businesses 5 (2025) 1, pp. 1-19

application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a … significantly affected digital engagement, customer satisfaction, and customer loyalty. Additionally, digital engagement and … customer satisfaction had a positive and significant impact on customer loyalty. The results further demonstrated that digital …

Persistent link: https://www.econbiz.de/10015334439

The interplay of inflated expectations, (dis)confirmation, and emotional spillover : implications for post-purchase loyalty in mystery deals

Brodschelm, Florian; Vetter, Sebastian; Hüttl-Maack, Verena - In: Psychology & marketing 42 (2025) 11, pp. 2883-2901

Persistent link: https://www.econbiz.de/10015464220

Omni-channel customer experience and advancing customer loyalty

Alim, Md. Abdul; Shafiullah, Md.; Sazid, Yheetishamul Khan - In: Asian Academy of Management journal 30 (2025) 1, pp. 97-119

-channel customer experience (OCCE) in fashion brands promotes customer loyalty in an emerging economy context. Fashion brand customers … customer loyalty. Likewise, omni-channel customer satisfaction (SAT) and perceived value also lead to customer loyalty. The … customer loyalty. These important insights would contribute to advancing the existing understanding in similar domains. The …

Persistent link: https://www.econbiz.de/10015444586

Factors influencing customer loyalty via purchase intention toward manufacturing firms in Vietnam

Hang Nguyen Minh - In: International journal of economics and business … 29 (2025) 8, pp. 24-40

Persistent link: https://www.econbiz.de/10015405602

Driving customer loyalty in digital banking : the mediating role of engagement and the moderating role of switching costs

Mackay, Agnes C. D.; Zuo, Li; Kebe, Ibrahim A. - In: South African journal of business management 56 (2025) 1, pp. 1-11

aims to explore its impact on customer loyalty (CL) in the digital banking sector, focusing on online engagement and …

Persistent link: https://www.econbiz.de/10015605587

Exploring the mediating effect of customer satisfaction on the relationships between service quality, efficiency, and reliability and customer retention, loyalty in E-banking performance in emerging markets

Gazi, Md. Abu Issa; Al Masud, Abdullah; Sobhani, Farid … - In: Cogent business & management 12 (2025) 1, pp. 1-21

quality (SQ), efficiency and reliability (EAR), customer retention (CR) and customer loyalty (CL) within the E …

Persistent link: https://www.econbiz.de/10015607049

Measuring customer experience in e-retail

Pires, Paulo Botelho; Perestrelo, Beatriz Martins; … - In: Administrative Sciences : open access journal 15 (2025) 11, pp. 1-33

interrelations among Customer Effort Score (CES), Customer Experience (CX), Customer Satisfaction (CSAT), Customer Loyalty Index (CLI …

Persistent link: https://www.econbiz.de/10015549141

The mediating roles of service experience and satisfaction : how servicescape influences loyalty and electronic word-of-mouth

Sareeya Wichitsathian; Adisak Suvittawat - In: Administrative Sciences : open access journal 15 (2025) 12, pp. 1-20

competitive advantage. While its influence on customer loyalty and electronic word-of-mouth (e-WOM) is established, the underlying … experience (β = 0.805, p < 0.001) and customer satisfaction (β = 0.816, p < 0.001). However, its effects on customer loyalty and …

Persistent link: https://www.econbiz.de/10015558425

Financial re-engineering and customer performance of poultry business in Nigeria

Alawode, Olufemi Peter; Nwobodo, Helen; Ogunfowora, Afolake - In: International journal of economics and financial issues … 14 (2024) 6, pp. 164-173

Persistent link: https://www.econbiz.de/10015094979