-channel customer experience (OCCE) in fashion brands promotes customer loyalty in an emerging economy context. Fashion brand customers … customer loyalty. Likewise, omni-channel customer satisfaction (SAT) and perceived value also lead to customer loyalty. The … customer loyalty. These important insights would contribute to advancing the existing understanding in similar domains. The …

application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a … significantly affected digital engagement, customer satisfaction, and customer loyalty. Additionally, digital engagement and … customer satisfaction had a positive and significant impact on customer loyalty. The results further demonstrated that digital …

interrelations among Customer Effort Score (CES), Customer Experience (CX), Customer Satisfaction (CSAT), Customer Loyalty Index (CLI …

positive emotions are expected to significantly influence customer loyalty intentions. Data were collected from Thai customers …

. This study examines the key determinants of customer loyalty among long‑term insurance consumers in Namibia. The mediating … mediating role of customer satisfaction in the relationship between customer awareness and customer loyalty, customer protection … and customer loyalty, as well as service quality and customer loyalty in Namibia. The target population (18,205) of this …

-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty … loyalty (path coefficient = 1.05) and perceived efficiency and customer loyalty (path coefficient = 0.22) underscores their … pivotal roles in driving customer loyalty. Organizations should strategically embrace AI-powered customer service, emphasizing …