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From laughter to order : examining how and when employee humor mitigates customer mistreatment
Zhao, Jingyou
;
Han, Mingyan
;
Yuan, Xiao
;
Ma, Xiaohui
- In:
International journal of hospitality management
131
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015434852
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