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  • Search: subject:"Customer relations"
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Year of publication
Subject
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Customer relations 512 Relationship marketing 94 Kundenmanagement 73 Management 67 Marketing 65 Customer loyalty 48 Beziehungsmarketing 44 Customer satisfaction 44 Marketing Management (incl. Strategy and Customer Relations) 44 Consumer behaviour 43 Customer service management 36 Customer relations. 33 customer relations 32 Beziehungsmanagement 30 Electronic commerce 26 Customer services 25 Konsumentenverhalten 20 Consumer satisfaction 19 Kundenbindung 19 Customer retention 18 Trust 18 Banking 17 Internet 17 Marketing strategy 15 Selling 15 Success in business 15 Innovation 14 Knowledge management 13 Marketing Management (incl Strategy and Customer Relations) 13 Supplier relations 13 Customer orientation 12 Unternehmen 12 Commerce 11 Customers 11 Kundenzufriedenheit 11 Loyalty schemes 11 Tourism and Services 11 United Kingdom 11 Customer relations--Management. 10 Customer services quality 10
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Online availability
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Undetermined 344 Free 100
Type of publication
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Article 440 Book / Working Paper 234 Other 5
Type of publication (narrower categories)
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research-article 190 Article in journal 41 Aufsatz in Zeitschrift 41 case-report 30 Congress Report 25 review-article 23 conceptual-paper 21 Bibliographie 18 review 18 viewpoint 13 Thesis 9 non-article 8 technical-paper 2 Arbeitspapier 1 Article 1 Aufsatz im Buch 1 Book section 1 Collection of articles of several authors 1 Graue Literatur 1 Non-commercial literature 1 Sammelwerk 1 Working Paper 1
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Language
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English 605 Undetermined 69 German 4 Dutch 1
Author
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Lings, Ian 11 Rowley, Jennifer 9 Beatson, Amanda T. 7 O'Cass, AG 7 Smith, Malcolm 6 Bianchi, Constanza 5 Chang, Chen 5 Ferguson, Rick 5 Schierholz, Ragnar 5 Brenner, Walter 4 Peppers, Don 4 Rogers, Martha 4 Stone, Merlin 4 Acuff, Jerry 3 Bell, Chip R. 3 Carlson, J 3 Greenley, Gordon 3 Gu, Vicky Ching 3 Gudergan, Siegfried 3 Hausman, Angela 3 Hlavinka, Kelly 3 Huba, Jackie 3 Kolbe, Lutz M. 3 McConnell, Ben 3 Ngo, L 3 Orsingher, Chiara 3 Peelen, Ed 3 Pires, Guilherme D. 3 Polonsky, Michael Jay 3 Rudd, John 3 Schniederjans, Marc J. 3 Smith, Alan D. 3 Stanton, John 3 Wood, Wally 3 Abram, John 2 Acquaah, Moses 2 Alderman, Jerry D. 2 Bacal, Robert 2 Baccarani, Claudio 2 Becker, Roman 2
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Institution
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University of Western Sydney 10 College of Business 4 College of Law and Business 4 School of Marketing 3 School of Marketing and International Business 3 Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) 2 University of Newcastle 2 Université Paris-Dauphine (Paris IX) 2 Australian and New Zealand Marketing Academy Conference 1-3 Dec. 2003 Adelaide, S. Aust. 1 Centre Interuniversitaire sur le Risque, les Politiques Économiques et l'Emploi (CIRPÉE) 1 Centre for Industry and Innovation Studies 1 Federal Reserve Board (Board of Governors of the Federal Reserve System) 1 Foundation for Organisational Research and Education 1 IMP Project Group. Conference 22nd 7-9 Sep. 2006 Milan, Italy 1 Institut d'Économie Appliquée, HEC Montréal (École des Hautes Études Commerciales) 1 Institute of Directors 1 Instituto Superior de Cie?ncias do Trabalho e da Empresa 1 International Business Research Conference 7th 3-6 Dec. 2007 Sydney, N.S.W. 1 International CINet Conference 9th 5-9 Sep. 2008 Valencia, Spain 1 La Trobe University 1 Local Government Association <Great Britian> 1 School of Economics and Business Administration, University of Navarra 1 School of Management 1 Southern Cross University 1 Springer Fachmedien Wiesbaden 1 University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Information Science. 1 University of Stellenbosch. Faculty of Economic and Management Sciences. Dept. of Business Management. 1 University of Stellenbosch. Faculty of Economic and Management Sciences. Graduate School of Business. 1
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Published in...
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Journal of Consumer Marketing 23 Journal of Services Marketing 21 Strategic Direction 20 Marketing Intelligence & Planning 19 Business Process Management Journal 16 Journal of Business & Industrial Marketing 14 European Journal of Marketing 13 Journal of Service Management 12 International Journal of Bank Marketing 11 Industrial Management & Data Systems 7 International Journal of Retail & Distribution Management 7 Journal of Product & Brand Management 7 Supply Chain Management: An International Journal 7 Journal of Enterprise Information Management 6 Qualitative Market Research: An International Journal 6 Human Resource Management International Digest 5 Strategy & Leadership 5 Asia Pacific Journal of Marketing and Logistics 4 Asian Review of Accounting 4 Baltic Journal of Management 4 Business horizons 4 Journal of Small Business and Enterprise Development 4 The TQM Journal 4 Business Strategy Series 3 European Business Review 3 International Journal of Commerce and Management 3 International Journal of Pharmaceutical and Healthcare Marketing 3 International Journal of Physical Distribution & Logistics Management 3 International Journal of Quality & Reliability Management 3 Management Decision 3 Marketing intelligence & planning 3 Online Information Review 3 Property Management 3 The International Journal of Logistics Management 3 The journal of business & industrial marketing 3 Accounting, Auditing & Accountability Journal 2 Cahiers de recherche 2 California management review 2 Competitiveness Review: An International Business Journal 2 Economics Papers from University Paris Dauphine 2
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Source
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Other ZBW resources 305 USB Cologne (EcoSocSci) 211 BASE 88 ECONIS (ZBW) 46 RePEc 27 EconStor 2
Showing 1 - 10 of 679
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"Killing complaints with courtesy" : the role of relationship building in the success of the early U.S. central power stations : 1890-1938
Jacome, Veronica - In: Enterprise & society : the international journal of … 26 (2025) 2, pp. 563-586
Persistent link: https://www.econbiz.de/10015451062
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Sustainable customer relationship management
Ferrer-Estévez, Maria; Chalmeta, Ricardo - In: Marketing intelligence & planning 41 (2023) 2, pp. 244-262
Persistent link: https://www.econbiz.de/10014253353
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Denied by an (unexplainable) algorithm : teleological explanations for algorithmic decisions enhance customer satisfaction
Tomaino, Geoffrey; Abdulhalim, Hisham; Kireyev, Pavel; … - 2022 - Revised version of 2020/39/MKT
Persistent link: https://www.econbiz.de/10013175861
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Goods-services continuum and servitisation in the context of customer service management
Kennedy, J. M.; Rabbiraj, C. - In: International journal of electronic finance : IJEF 13 (2024) 1, pp. 121-137
Persistent link: https://www.econbiz.de/10015064348
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The management of a company's relational capital as part of business process
Walecka, Anna - 2021
Persistent link: https://www.econbiz.de/10012666812
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Foreign market entry modes for servitization under diverse macroenvironmental conditions : taxonomy and propositions
Agnihotri, Arpita; Bhattacharya, Saurabh; Yannopoulou, … - In: International marketing review 40 (2023) 4, pp. 561-584
Persistent link: https://www.econbiz.de/10014469931
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Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona - In: Academic journal of economic studies 5 (2019) 2, pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
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Das Fan-Prinzip : wie Sie aus Kunden wirklich Fans machen und wie Sie davon profitieren
Becker, Roman; Daschmann, Gregor - 2022 - 3., überarbeitete und erweiterte Auflage
Persistent link: https://www.econbiz.de/10012630780
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Das Fan-Prinzip : wie Sie aus Kunden wirklich Fans machen und wie Sie davon profitieren
Becker, Roman; Daschmann, Gregor - 2022 - 3., überarbeitete und erweiterte Auflage
Was sind Fan-Kunden und was bedeutet Emotionale Kundenbindung? -- Der Fan-Indikator -- Der Wert des Fan-Kunden als Wertschöpfungspartner und Botschafter -- Die Fan-Quote als KPI -- Das Fan-Portfolio zur Segmentierung der gesamten Kundenlandschaft -- Best Practice: Der Fanfocus Deutschland mit...
Persistent link: https://www.econbiz.de/10013361817
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Organizational sustainability identity : constructing oneself as sustainable
Frostenson, Magnus; Helin, Sven; Arbin, Katarina - In: Scandinavian journal of management 38 (2022) 3, pp. 1-10
Persistent link: https://www.econbiz.de/10013494325
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