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  • Search: subject:"Customer relationship management"
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Year of publication
Subject
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Relationship marketing 30,412 Beziehungsmarketing 30,394 Consumer behaviour 12,789 Konsumentenverhalten 12,788 Customer satisfaction 6,777 Kundenzufriedenheit 6,764 Service quality 4,645 Dienstleistungsqualität 4,641 Brand management 3,052 Markenführung 3,051 Lieferantenmanagement 2,763 Supplier relationship management 2,763 Social Web 2,703 Social web 2,703 Theory 2,502 Theorie 2,500 Deutschland 2,420 Marketingmanagement 2,418 Marketing management 2,393 Germany 2,367 Kundenmanagement 2,287 Markenimage 2,192 Brand image 2,189 Electronic Commerce 2,163 Kundenintegration 2,149 Customer integration 2,145 Online retailing 2,050 Online-Handel 2,049 E-commerce 2,033 Brand 2,010 Kundenwert 2,010 Markenartikel 2,003 Customer value 1,951 Online-Marketing 1,901 Vertrauen 1,881 Internet marketing 1,877 Confidence 1,868 Einzelhandel 1,694 Retail trade 1,678 Marketing 1,331
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Online availability
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Undetermined 11,606 Free 4,897 CC license 566
Type of publication
All
Article 22,891 Book / Working Paper 9,392 Journal 35 Other 4
Type of publication (narrower categories)
All
Article in journal 18,661 Aufsatz in Zeitschrift 18,661 Aufsatz im Buch 3,606 Book section 3,606 Hochschulschrift 1,571 Thesis 1,245 Graue Literatur 1,119 Non-commercial literature 1,119 Working Paper 726 Arbeitspapier 708 Collection of articles of several authors 601 Sammelwerk 601 Case study 461 Fallstudie 461 Aufsatzsammlung 458 Ratgeber 258 Guidebook 239 Conference paper 172 Konferenzbeitrag 172 Bibliografie enthalten 163 Bibliography included 163 Dissertation u.a. Prüfungsschriften 160 Lehrbuch 160 Textbook 141 Konferenzschrift 121 Handbook 108 Handbuch 108 research-article 90 Conference proceedings 72 Collection of articles written by one author 58 Sammlung 58 Reprint 50 Glossar enthalten 27 Glossary included 27 Interview 27 Festschrift 25 Bibliografie 20 Fallstudiensammlung 20 Article 19 Systematic review 19
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Language
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English 25,886 German 6,088 Undetermined 336 French 30 Polish 18 Italian 12 Romanian 7 Czech 6 Spanish 6 Swedish 4 Multiple languages 2 Dutch 2 Bulgarian 1 Danish 1 Russian 1 Albanian 1
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Author
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Bruhn, Manfred 127 Homburg, Christian 119 Kumar, V. 86 Han, Heesup 65 Verhoef, Peter C. 63 Hollebeek, Linda D. 58 Huber, Frank 56 Smith, Alan D. 54 Bauer, Hans H. 53 Piller, Frank T. 52 Herrmann, Andreas 50 Krafft, Manfred 50 Stauss, Bernd 50 Palmatier, Robert W. 45 Mattila, Anna S. 43 Gil Saura, Irene 40 Hippner, Hajo 39 Loureiro, Sandra Maria Correia 39 Thaichon, Park 39 Van den Poel, Dirk 39 Mittal, Vikas 38 Stock-Homburg, Ruth 38 Kleinaltenkamp, Michael 37 Eggert, Andreas 36 Grewal, Dhruv 36 Svensson, Göran 36 Wiedmann, Klaus-Peter 36 Sheth, Jagdish N. 35 Wilde, Klaus D. 35 Grönroos, Christian 34 Prentice, Catherine 34 Georgi, Dominik 33 Hadwich, Karsten 33 Helmke, Stefan 32 Neslin, Scott A. 32 Reichwald, Ralf 32 Reinartz, Werner J. 32 Töpfer, Armin 32 Vrontis, Demetris 32 Agnihotri, Raj 31
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Institution
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Springer Fachmedien Wiesbaden 82 IGI Global 23 Faculteit Economie en Bedrijfskunde, Universiteit Gent 17 European Commission / Directorate-General for Taxation and Customs Union 16 National Bureau of Economic Research 16 Verlag Dr. Kovač 11 American Marketing Association 10 Haufe-Lexware GmbH & Co. KG 10 Books on Demand GmbH <Norderstedt> 9 Institut für Wirtschaftsinformatik <Bern> 9 Fördergesellschaft Marketing an der Universität Augsburg 8 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 8 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 8 Gesellschaft Entwicklung, Konstruktion, Vertrieb 7 Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement 7 Harvard Graduate School of Business Administration 6 Nomos Verlagsgesellschaft 6 Universität St. Gallen 6 AMACOM 5 Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 5 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 5 Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart> 5 HAL 5 Information Resources Management Association 5 Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen> 5 NetLibrary, Inc 5 Springer Gabler <Firma> 5 Springer-Verlag GmbH 5 Universität Mannheim 5 Verlag Franz Vahlen 5 Wiley-VCH 5 De Gruyter Oldenbourg 4 Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano 4 Edward Elgar Publishing 4 Erich Schmidt Verlag 4 Fachhochschule Reutlingen / European School of Business 4 Friedrich-Schiller-Universität Jena 4 Gottfried Wilhelm Leibniz Universität Hannover 4 INTARGIA Managementberatung GmbH 4 Munich Business School 4
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Published in...
All
Journal of business research : JBR 772 Journal of retailing and consumer services 720 Industrial marketing management : the international journal for industrial and high-tech firms 498 International journal of hospitality management 341 SpringerLink / Bücher 318 The journal of services marketing 282 The journal of business & industrial marketing 260 The service industries journal 215 Journal of the Academy of Marketing Science 200 Journal of strategic marketing 195 International journal of contemporary hospitality management 162 Asia Pacific journal of marketing and logistics 158 Journal of marketing 148 International journal of electronic customer relationship management : IJECRM 144 The journal of product & brand management 144 Journal of hospitality marketing & management 140 Journal of travel and tourism marketing 135 Psychology & marketing 135 Tourism management : research, policies, practice 133 Journal of retailing 130 Journal of service research : JSR 129 Cogent business & management 128 Journal of service management 127 Marketing intelligence & planning 126 The journal of brand management : an international journal 125 European journal of marketing : EJM 111 Gabler Edition Wissenschaft 110 Services marketing quarterly 107 Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction 104 Service business 103 Journal of marketing management : MM 102 The international journal of bank marketing : IJBM 102 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 97 The international review of retail, distribution and consumer research 94 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 93 Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation 90 Business horizons 85 International journal of retail & distribution management 84 International journal of internet marketing and advertising : IJIMA 82 International journal of research in marketing : IJRM ; official journal of the European Marketing Academy 82
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Source
All
ECONIS (ZBW) 30,898 USB Cologne (EcoSocSci) 858 RePEc 228 Other ZBW resources 137 USB Cologne (business full texts) 121 BASE 41 EconStor 39
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Showing 1 - 10 of 32,322
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Effectiveness of customer relationship management in shopping malls : mall-retailer collaboration empirics
García-Nieto, Manuel; Ramón-Jerónimo, Juan Manuel; … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-22
This study examines the collaborative impact of Customer Relationship Management (CRM) between shopping mall management …
Persistent link: https://www.econbiz.de/10015193121
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Dynamic personalization with multiple customer signals : multi-response state representation in reinforcement learning
Ma, Liangzong; Huang, Ta-Wei; Ascarza, Eva; Israeli, Ayelet - 2025
Persistent link: https://www.econbiz.de/10015197090
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Mapping customer relationship management research in higher education : trends and future directions
Shalihati, Fithriyyah; Ujang Sumarwan; Hartoyo, Hartoyo; … - In: Administrative Sciences : open access journal 15 (2025) 2, pp. 1-21
Customer relationship management (CRM) has become a critical strategy for higher education institutions (HEIs) to …
Persistent link: https://www.econbiz.de/10015337345
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How knowledge spillover entrepreneurship influences the adoption of social media and customer relationship management
Qalati, Sikandar Ali; Tajeddini, Kayhan; Gamage, … - 2025
Persistent link: https://www.econbiz.de/10015373794
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Digital transformation in corporate banking : toward a blended service model
Lóska, Gergely; Uotila, Juha - In: California management review 66 (2024) 3, pp. 93-115
Persistent link: https://www.econbiz.de/10014583890
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Detecting routines : applications to ridesharing customer relationship management
Dew, Ryan; Ascarza, Eva; Netzer, Oded; Sicherman, Nachum - In: Journal of marketing research 61 (2024) 2, pp. 368-392
Persistent link: https://www.econbiz.de/10014584215
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Providing an innovative model for social customer relationship management : meta synthesis approach
Rostamzadeh, Reza; Bakhnoo, Mohammad; Strielkowski, Wadim; … - In: Journal of innovation & knowledge : JIK 9 (2024) 3, pp. 1-17
Social Customer Relationship Management (SCRM) has revolutionized the interaction between companies and customers …
Persistent link: https://www.econbiz.de/10015073951
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The chatbot artificial intelligence as the alternative customer services strategic to improve the customer relationship management in real-time responses
Sofiyah, Fivi Rahmatus; Dilham, Ami; Hutagalung, Arif Qaedi - In: International journal of economics and business … 27 (2024) 5, pp. 45-58
Persistent link: https://www.econbiz.de/10015063309
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Dynamic firm performance : entrepreneurship, knowledge, social media, customer relationship management, environment
Siddiqui, Faiza; Kong, Yusheng; Ravina Ripoll, Rafael; … - In: South African journal of business management 55 (2024) 1, pp. 1-13
relationship management capabilities (CRMCs), with moderation by environmental dynamism (ED). Utilising the resource-based view … the mediating effects of knowledge-based capabilities (KBC), social media use capabilities (SMUCs) and customer …
Persistent link: https://www.econbiz.de/10015199859
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Service quality, customer satisfaction and loyalty in the freight forwarding industry : the moderating role of animosity and CRM
Balaji, K.E.; Yoganandan, G.; Vasan, M. - In: International journal of business innovation and … 35 (2024) 5, pp. 1-29
Persistent link: https://www.econbiz.de/10015358524
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