VANDAELE, D.; GEMMEL, P. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2005
for customer satisfaction in B2B services. Practical implications <br> Support services can be critical to the purchasing … endusers can be an additional selection criterion. Value of the paper <br> This paper brings the concept of customer … satisfaction into the field of B2B services. Moreover, this study contributes to the research field of support services by …