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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
96
Service quality
96
Consumer behaviour
91
Konsumentenverhalten
91
Beziehungsmarketing
64
Relationship marketing
64
Hotel industry
46
Hotellerie
46
Gastronomie
34
Restaurant industry
34
Beschwerdemanagement
20
Complaint management
20
Emotion
19
satisfaction
18
service quality
18
Viral marketing
17
Virales Marketing
17
customer satisfaction
17
Arbeitszufriedenheit
15
Job satisfaction
15
Customer service
13
Holiday behaviour
13
Hospital
13
Krankenhaus
13
Kundenservice
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Urlaubsverhalten
13
Brand image
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Gastgewerbe
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Hospitality industry
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Markenimage
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Brand management
11
Internet marketing
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Markenführung
11
Online-Marketing
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customer loyalty
10
loyalty
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Taiwan
9
service failure
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Article
153
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English
153
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Han, Heesup
4
Bilgihan, Anil
3
DiPietro, Robin B.
3
Goh, Ben
3
Kim, Mi Ran
3
Prayag, Girish
3
Qu, Hailin
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Cain, Lisa
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
2
Fan, Alei
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Hsiao, Aaron
2
Huang, Songshan
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Lehto, Xinran Y.
2
Lim, Weng Marc
2
Lin, Ingrid Y.
2
Liu, Chih-Hsing
2
Ma, Emily
2
Mattila, Anna S.
2
Mavondo, Felix
2
Miao, Li
2
Mostafa Rasoolimanesh, S.
2
O'Connor, Peter
2
Okumus, Fevzi
2
Ouyang, Zhe
2
Prentice, Catherine
2
Ramkissoon, Haywantee
2
Ro, Heejung
2
Sharifi, Seyed Shahin
2
Tanford, Sarah
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
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Journal of hospitality marketing & management
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of air transport management
88
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Service business
85
Cogent business & management
83
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
53
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
153
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1
Effect of value co-creation on
customer
satisfaction
: the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
4
Who’s asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
5
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
6
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
7
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA
Cifci, Ibrahim
;
Kahraman, Onur Cuneyt
;
Tiwari, Sunil
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 843-869
Persistent link: https://www.econbiz.de/10014369545
Saved in:
8
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
9
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
10
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
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