//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Naumann, Earl"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer satisfaction"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
11
Kundenzufriedenheit
11
Lieferantenmanagement
7
Supplier relationship management
7
USA
4
United States
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Project management
3
Projektmanagement
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Japan
2
Konsumentenverhalten
2
Quality management
2
Qualitätsmanagement
2
customer satisfaction
2
Adventure tourism
1
B-to-B-Marketing
1
Business services
1
Business-to-business marketing
1
Capability approach
1
Capability-Ansatz
1
Comparison
1
Corporate reputation
1
Cross-cultural research
1
Cross-equivalence
1
Downsizing (Staff)
1
Dynamic capabilities
1
Dynamische Kompetenzen
1
Emotion
1
Erfolgsfaktor
1
Facility management
1
Firm performance
1
Firmenimage
1
Gebäudemanagement
1
International marketing
1
Internationales Marketing
1
Japanese
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Naumann, Earl
Han, Heesup
68
Homburg, Christian
59
Mattila, Anna S.
37
Mittal, Vikas
33
Svensson, Göran
33
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
27
Söderlund, Magnus
26
Wong, IpKin Anthony
26
Gil Saura, Irene
25
Huber, Frank
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Bruhn, Manfred
22
Jang, Soocheong
21
Shahin, Arash
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Keiningham, Timothy
20
Matzler, Kurt
20
Sharma, Piyush
20
Spiller, Achim
20
Lee, Choong-Ki
19
Töpfer, Armin
19
Ryu, Kisang
18
Stauss, Bernd
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Wieseke, Jan
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Roschk, Holger
16
more ...
less ...
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
IEEE transactions on engineering management : EM
1
International journal of project management : the journal of The International Project Management Association
1
Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
The journal of services marketing
1
The marketing review
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Dynamic and ordinary capabilities : a project management perspective
Ashill, Nicholas
;
Khan, Mohammed Sajid
;
Naumann, Earl
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
5
,
pp. 2173-2186
Persistent link: https://www.econbiz.de/10013431126
Saved in:
2
Drivers of
customer
satisfaction
and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
3
Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul
;
Soutar, Geoffrey N.
;
Ashill, Nicholas Jeremy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
Saved in:
4
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
5
The problem with standardizing international market research : a case study from B2B service
Khan, M. Sajid
;
Naumann, Earl
;
Haverila, Matti J.
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 84-92
Persistent link: https://www.econbiz.de/10010400515
Saved in:
6
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
7
Customer
satisfaction
and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
8
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
9
Understanding the causes of defection among satisfied B2B service customers
Naumann, Earl
;
Haverila, Matti
;
Khan, M. Sajid
; …
- In:
Journal of marketing management : MM
26
(
2010
)
9/10
,
pp. 878-900
Persistent link: https://www.econbiz.de/10008664032
Saved in:
10
Customer
satisfaction
and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->