Mochlasin, Mochlasin; Hasbullah, Nornajihah Nadia; … - In: Cogent business & management 10 (2023) 3, pp. 1-19
This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the … customer satisfaction, and service quality can mitigate customer switching behavior. Interestingly, the Shariah compliance also … has a significant effect on customer satisfaction and switching behavior by Indonesian Muslim. This suggested that, in …