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Search: subject:"Customer satisfaction"
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Subject
All
Customer satisfaction
13,578
Kundenzufriedenheit
13,380
Service quality
6,078
Dienstleistungsqualität
6,050
Beziehungsmarketing
5,305
Relationship marketing
5,299
Consumer behaviour
5,297
Konsumentenverhalten
5,294
customer satisfaction
1,235
Satisfaction
1,032
Arbeitszufriedenheit
991
Job satisfaction
982
Customer service
977
Kundenservice
972
Online retailing
970
Online-Handel
970
Qualitätsmanagement
912
Quality management
865
Holiday behaviour
824
Urlaubsverhalten
824
Electronic Commerce
786
Emotion
770
E-commerce
768
Beschwerdemanagement
758
Complaint management
758
Confidence
682
Vertrauen
682
Verbraucherzufriedenheit
659
Einzelhandel
654
Markenimage
640
Retail trade
640
Brand image
639
Hotel industry
636
Hotellerie
635
Tourismus
623
Brand management
621
Markenführung
620
Tourism
618
service quality
612
satisfaction
593
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Online availability
All
Undetermined
5,636
Free
2,665
Type of publication
All
Article
11,706
Book / Working Paper
2,910
Other
14
Journal
11
Type of publication (narrower categories)
All
Article in journal
10,341
Aufsatz in Zeitschrift
10,341
Aufsatz im Buch
787
Book section
787
Hochschulschrift
381
Graue Literatur
336
Non-commercial literature
336
Thesis
277
Working Paper
235
Arbeitspapier
226
Case study
122
Fallstudie
122
Conference paper
103
Konferenzbeitrag
103
Collection of articles of several authors
101
Sammelwerk
101
Article
88
Dissertation u.a. Prüfungsschriften
77
Aufsatzsammlung
64
Konferenzschrift
30
Ratgeber
29
Guidebook
25
Bibliografie enthalten
20
Bibliography included
20
Collection of articles written by one author
20
Sammlung
20
Conference proceedings
12
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
Conference Paper
7
Umfrage
7
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6
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6
Congress Report
5
Statistik
4
Elektronischer Datenträger
3
Systematic review
3
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English
12,904
German
1,182
Undetermined
531
Spanish
7
French
6
Italian
6
Czech
2
Indonesian
2
Lithuanian
2
Polish
2
Romanian
2
Danish
1
Russian
1
Albanian
1
Serbian
1
Turkish
1
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Author
All
Han, Heesup
68
Homburg, Christian
59
Mattila, Anna S.
37
Mittal, Vikas
33
Svensson, Göran
33
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
27
Söderlund, Magnus
26
Wong, IpKin Anthony
26
Gil Saura, Irene
25
Huber, Frank
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Bruhn, Manfred
22
Jang, Soocheong
21
Shahin, Arash
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Keiningham, Timothy
20
Matzler, Kurt
20
Sharma, Piyush
20
Spiller, Achim
20
Lee, Choong-Ki
19
Töpfer, Armin
19
Ryu, Kisang
18
Stauss, Bernd
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Wieseke, Jan
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Roschk, Holger
16
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Institution
All
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
4
HAL
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
European Association of Agricultural Economists - EAAE
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
Université Paris-Dauphine (Paris IX)
3
Academy of Marketing Science
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Maastricht School of Management (MSM)
2
Mathematica Policy Research
2
Munich Business School
2
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
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Published in...
All
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of air transport management
88
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Cogent business & management
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
53
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
All
ECONIS (ZBW)
13,638
RePEc
499
USB Cologne (EcoSocSci)
254
EconStor
106
BASE
82
USB Cologne (business full texts)
32
Other ZBW resources
30
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5341
Factors influencing satisfaction of learning app consumers in India : a study on smart phone users
Chakraborty, Debarun
- In:
Manthan : journal of commerce and management
6
(
2019
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10012139479
Saved in:
5342
Linear modelling of in store customer experience in an electronic store based on controllable factors
Parihar, Shubhendra Singh
- In:
Manthan : journal of commerce and management
6
(
2019
)
1
,
pp. 60-73
Persistent link: https://www.econbiz.de/10012139483
Saved in:
5343
A path model of workplace solidarity, satisfaction, burnout, and motivation
McDonald, Patrick
;
Kelly, Stephanie
;
Christen, Scott
- In:
International journal of business communication : IJBC …
56
(
2019
)
1
,
pp. 31-49
Persistent link: https://www.econbiz.de/10011978629
Saved in:
5344
Die Treiber der Customer Experience : so stärken Sie die Kundenbeziehung durch die Gestaltung des Einkaufserlebnisses
Toth, Andreas
-
2019
Persistent link: https://www.econbiz.de/10011978788
Saved in:
5345
Relationship matters : how relational factos moderate the effects of emotional labor on long-term customer outcomes
Chi, Nai-Wen
;
Chen, Pei-Chi
- In:
Journal of business research : JBR
95
(
2019
),
pp. 277-291
Persistent link: https://www.econbiz.de/10011979954
Saved in:
5346
Stärkung von Retailer Brands im Automobilhandel zur Steigerung der Kundenloyalität
Roßmann, Patrick
-
2019
Persistent link: https://www.econbiz.de/10011980068
Saved in:
5347
The critical role of customer forgiveness in successful service recovery
Harrison-Walker, L. Jean
- In:
Journal of business research : JBR
95
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10011980198
Saved in:
5348
Operational transparency : make your processes visible to customers and your customers visible to employees
Buell, Ryan W.
- In:
Harvard business review : HBR
97
(
2019
)
2
,
pp. 102-113
Persistent link: https://www.econbiz.de/10011980534
Saved in:
5349
Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Carlson, Jamie
;
Rahman, Mohammad M.
;
Taylor, Alexander
; …
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 149-162
Persistent link: https://www.econbiz.de/10011980821
Saved in:
5350
How does sensory brand experience influence brand equity? : considering the roles of
customer
satisfaction
, customer affective commitment, and employee empathy
Iglesias, Oriol
;
Markovic, Stefan
;
Rialp Criado, Josep
- In:
Journal of business research : JBR
96
(
2019
),
pp. 343-354
Persistent link: https://www.econbiz.de/10011981068
Saved in:
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