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  • Search: subject:"Customer service"
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Year of publication
Subject
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Customer service 3,710 Kundenservice 3,317 Relationship marketing 1,404 Beziehungsmarketing 1,387 Service quality 1,285 Dienstleistungsqualität 1,223 Customer satisfaction 1,189 Kundenzufriedenheit 1,089 Consumer behaviour 1,025 Konsumentenverhalten 996 Deutschland 386 Germany 382 Beschwerdemanagement 378 Complaint management 376 Dienstleistungssektor 363 Service industry 357 Theory 311 Theorie 310 Customer service management 283 Kundendienst 272 Emotion 233 Dienstleistung 195 Services marketing 190 Online retailing 188 Online-Handel 188 Retail trade 171 Salespeople 169 Verkaufspersonal 169 customer service 167 Arbeitsverhalten 165 Dienstleistungsmarketing 165 Einzelhandel 165 Electronic Commerce 165 Work behaviour 165 USA 163 Service management 157 Dienstleistungsmanagement 153 Services 145 E-commerce 143 United States 143
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Online availability
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Undetermined 1,870 Free 468 CC license 39
Type of publication
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Article 3,182 Book / Working Paper 1,195 Journal 11 Other 4
Type of publication (narrower categories)
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Article in journal 1,915 Aufsatz in Zeitschrift 1,915 Aufsatz im Buch 459 Book section 459 research-article 407 Hochschulschrift 253 Thesis 207 Graue Literatur 166 Non-commercial literature 166 case-report 93 Working Paper 88 Arbeitspapier 86 Collection of articles of several authors 84 Sammelwerk 84 Case study 73 Fallstudie 73 Aufsatzsammlung 56 Bibliografie enthalten 51 Bibliography included 51 Ratgeber 48 Guidebook 45 review-article 40 conceptual-paper 33 viewpoint 30 Konferenzschrift 29 review 27 Article 19 Dissertation u.a. Prüfungsschriften 19 Lehrbuch 19 Textbook 18 non-article 18 Collection of articles written by one author 15 Sammlung 15 Conference proceedings 14 Handbook 11 Handbuch 11 Conference paper 10 Konferenzbeitrag 10 Amtsdruckschrift 9 Government document 9
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Language
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English 3,345 German 880 Undetermined 165 French 7 Lithuanian 5 Spanish 2 Finnish 1 Polish 1
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Author
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Stauss, Bernd 18 Cook, Sarah 14 Thomas, Oliver 14 Wirtz, Jochen 12 Edvardsson, Bo 11 Gustafsson, Anders 11 Pepels, Werner 11 Kumar, Anuj 10 Mattila, Anna S. 10 McColl-Kennedy, Janet R. 10 Fellmann, Michael 9 Söderlund, Magnus 9 Bowen, David E. 8 Ellinger, Alexander E. 8 Gouthier, Matthias 8 Hinterhuber, Hans H. 8 Nüttgens, Markus 8 Paluch, Stefanie 8 Shin, Hyunju 8 Walsh, Gianfranco 8 Ye, Yijiao 8 Bliemel, Friedhelm 7 Fassott, Georg 7 Gong, Taeshik 7 Groth, Markus 7 Gruber, Thorsten 7 Helmke, Stefan 7 Lin, Binshan 7 Lyu, Yijing 7 Medler-Liraz, Hana 7 Netessine, Serguei 7 Patterson, Paul G. 7 Schlicker, Michael 7 Telang, Rahul 7 Van Vaerenbergh, Yves 7 Weinstein, Art 7 Witell, Lars 7 Zemke, Ron 7 Chi, Nai-Wen 6 Cohen, Morris A. 6
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Institution
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Springer Fachmedien Wiesbaden 7 Books on Demand GmbH <Norderstedt> 6 Gesellschaft Entwicklung, Konstruktion, Vertrieb 5 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Harvard Graduate School of Business Administration 3 IGI Global 3 Institut für Technik der Betriebsführung 3 Siauliai University 3 Verlag Dr. Kovač 3 Europäische Kommission 2 Fördergesellschaft Marketing an der Universität Augsburg 2 ISM University of Management and Economics 2 Institut für Technik der Betriebsführung im Handwerk 2 International Institute of Social and Economic Sciences 2 International Union of Producers and Distributors of Electrical Energy 2 Kundendienst-Verband Deutschland 2 National Bureau of Economic Research 2 National Consumer Council 2 Nomos Verlagsgesellschaft 2 Rheinisch-Westfälische Technische Hochschule Aachen 2 Shaker Verlag 2 Verband Deutscher Maschinen- und Anlagenbau / Abteilung Betriebswirtschaft 2 Vivento-Customer-Services <Bonn> 2 AMACOM 1 American Management Association 1 Autohaus Buch und Formular 1 B,S,S. Volkswirtschaftliche Beratung 1 Bergische Universität Wuppertal 1 Chartered Institute of Bankers <London> 1 Chartered Institute of Marketing 1 Confederation of Britisch Industry 1 Conference Board 1 DaimlerChrysler AG / Global Service & Parts 1 Departamento de Gestão e Economia, Universidade da Beira Interior 1 Deutsch-Französische Unternehmertage <2, 1997, Straßburg> 1 Deutscher Universitäts-Verlag GmbH 1 Deutsches Institut für Normung 1 Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen 1 Dortmunder Energie- und Wasserversorgung GmbH 1 Droege & Comp. <Düsseldorf> 1
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Published in...
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Journal of retailing and consumer services 82 International journal of hospitality management 80 The journal of services marketing 79 Journal of Services Marketing 74 Journal of business research : JBR 66 Human Resource Management International Digest 48 Journal of service management 42 SpringerLink / Bücher 42 International journal of contemporary hospitality management 41 International Journal of Physical Distribution & Logistics Management 37 Journal of service research : JSR 34 The service industries journal 33 The TQM Magazine 29 Journal of service research 27 Strategic Direction 26 Journal of Consumer Marketing 25 Psychology & marketing 25 International Journal of Bank Marketing 23 International Journal of Contemporary Hospitality Management 21 Journal of hospitality marketing & management 21 International Journal of Quality and Service Sciences 20 Services marketing quarterly 20 International Journal of Retail & Distribution Management 19 Tourism management : research, policies, practice 19 European Journal of Marketing 18 Europäische Hochschulschriften / 5 18 International journal of production economics 18 International journal of services and operations management 18 Journal of service theory and practice 18 Springer eBook Collection / Business and Economics 18 Gabler Edition Wissenschaft 17 Journal of Service Management 17 Managing service quality : MSQ ; an international journal 17 The International Journal of Logistics Management 17 International Journal of Quality & Reliability Management 16 International journal of quality and service sciences 16 Journal of Business & Industrial Marketing 16 Journal of retailing 16 Journal of the Academy of Marketing Science 16 Journal of air transport management 15
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Source
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ECONIS (ZBW) 3,415 Other ZBW resources 659 USB Cologne (EcoSocSci) 171 RePEc 84 BASE 42 EconStor 21
Showing 1 - 10 of 4,392
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The power of AI : enhancing customer loyalty through satisfaction and efficiency
Singh, Pragya; Singh, Vandana - In: Cogent business & management 11 (2024) 1, pp. 1-14
In the rapidly evolving landscape of customer service, integrating AI-powered solutionshas emerged as a game …-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty … individuals with recent experiences with AI-powered customer service within the last six months. The findings provide compelling …
Persistent link: https://www.econbiz.de/10014526490
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The triangular relationship in platform gig work : consumers, platform beneficence and worker vulnerability
Healy, Joshua; Pekarek, Andreas - In: New technology, work and employment 40 (2025) 2, pp. 265-284
Persistent link: https://www.econbiz.de/10015463275
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Understanding the impact of store innovativeness on organic food purchase intention : a mediation and moderation analysis
Nguyen, Ninh; Dang-Van, Thac; Greenland, Steven; … - In: Journal of strategic marketing 33 (2025) 8, pp. 1078-1094
Persistent link: https://www.econbiz.de/10015547133
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The robot–human paradox : a meta-analysis of customer service by robots versus humans on customer experience
Santini, Fernando de Oliveira; Lim, Weng Marc; Sampaio, … - In: Journal of consumer behaviour 24 (2025) 3, pp. 1392-1404
Persistent link: https://www.econbiz.de/10015456473
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The hidden keys to customers satisfaction in the booming cloud kitchen industry of Bangladesh
Rahman, Md. Azizur; Akter, Salma; Ashrafi, Taj - In: Revista de métodos cuantitativos para la economía y … 39 (2025), pp. 1-23
, quality, delivery speed, customer service, and social comparison affect satisfaction in the Bangladeshi market. The objective … using SEM procedures. The study indicates criteria such as price, quality, speed of delivery, customer service, and social … kitchen operation regarding the importance of price, quality, delivery speed, customer service, and social comparison, along …
Persistent link: https://www.econbiz.de/10015438139
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Mobile home delivery parcel lockers
Kötschau, Rico; Scherr, Ninja; Tilk, Christian; Ehmke, … - In: Transportation research : an international journal 193 (2025), pp. 1-26
Persistent link: https://www.econbiz.de/10015443482
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Will AI-enabled conversational agents acting as digital employees enhance employee job identity?
Wang, Wenting; Hackett, Rick D.; Archer, Norman P.; Xu, … - In: Information & management : the international journal of … 62 (2025) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10015432528
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Modern customer service in selected shops : a comparative analysis
Masłowski, Dariusz; Salwin, Mariusz; Pallus-Fudali, Sandra - In: International journal of management and economics 61 (2025) 5, pp. 3-14
The growing role of technology in customer service is evident, particularly through solutions like self … in-store customer service methods and suggest improvements. A diagnostic survey showed that customers generally view self …
Persistent link: https://www.econbiz.de/10015608110
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Assessment of service quality of wholesale construction and finishing materials sales companies : case of Lithuania
Linkevič, Monika; Meidutė-Kavaliauskienė, Ieva - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 26 (2025) 2, pp. 422-434
Customer service is one of the main factors influencing the success of a company's operations, as it directly … strengthens long-term cooperation. This article analyses customer service principles and their significance, and service quality … also underlines that continuous assessment of service quality and customer service improvement is essential to achieving …
Persistent link: https://www.econbiz.de/10015611281
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The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas - In: International Journal of Research in Business and … 12 (2023) 1, pp. 14-21
Persistent link: https://www.econbiz.de/10014281623
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