In the rapidly evolving landscape of customer service, integrating AI-powered solutionshas emerged as a game …-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty … individuals with recent experiences with AI-powered customer service within the last six months. The findings provide compelling …

disruptive approach to customer service, and as such, unfolded with economic and managerial ramifications in CRM. Given the …

insurance product design, customer service, and market positioning. The relationships between insurance product design, customer … service, market positioning, and insurance uptake become stronger with higher levels of sales agent effectiveness. The …

the (a) impact of failed service interactions and (b) empathetic customer service agents still needs to be explored. For … complaint handling, such as how to consider customer empathy as a complainer's characteristic to improve the customer service …

Objective: The article aims to show how people perceive future implications for logistics customer service resulting …). Findings: The research shows that customer service in logistics already uses different forms of AI-based solutions (like … future, as it is a game changer for the competitiveness of customer service in logistics. Implications & Recommendations: The …