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Search: subject:"Customer support"
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Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
10
Konsumentenverhalten
10
customer support
6
Customer service
5
Dienstleistungsqualität
5
Kundenservice
5
Service quality
5
Customer satisfaction
4
Customer support
4
Kundenzufriedenheit
4
Online retailing
4
Online-Handel
4
Social Web
4
Social web
4
Customer integration
3
E-commerce
3
Electronic Commerce
3
Internet marketing
3
Kundenintegration
3
Lieferantenmanagement
3
Online-Marketing
3
Supplier relationship management
3
Arbeitsverhalten
2
B-to-B-Marketing
2
Big Data
2
Big data
2
Business-to-business marketing
2
Data Mining
2
Data mining
2
Knowledge management
2
Online customer support
2
Outsourcing
2
Wissensmanagement
2
Work behaviour
2
customer satisfaction
2
Artificial intelligence
1
Augmented reality app
1
Auslandsverlagerung
1
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12
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1
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Article
22
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19
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19
Aufsatz im Buch
1
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1
Conference paper
1
Konferenzbeitrag
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English
20
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2
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All
McLean, Graeme J.
2
Wuyts, Stefan
2
Ajit, D.
1
Ambika, Anupama
1
Andersen, Kim Normann
1
Berntzen, Lasse
1
Bhatnagar, Amit
1
Bone, Sterling A.
1
Buoye, Alexander
1
Bøe, Tove
1
Chen, Ja-Shen
1
Chen, Jing
1
Cintamür, İsmail Gökhan
1
Citrin, Alka
1
Dancer, Hannah
1
Durugbo, Christopher M.
1
EDVARDSSON, Bo
1
Eixelsberger, Wolfgang
1
Filieri, Raffaele
1
Fombelle, Paul W.
1
Frankwick, Gary L.
1
Geyskens, Inge
1
Ghose, Sanjoy
1
Grundy, David
1
Harpreet Singh
1
Hsu, Sheila Hsuan-Yu
1
Hung Trong Hoang
1
Jabr, Wael
1
Jain, Varsha
1
Krumova, Milena
1
Kuntluru, Sudershan
1
Lemon, Katherine N.
1
LÖFGREN, Martin
1
Mahajan, Vijay
1
Mookerjee, Radha
1
Nga Thi Thuy Ho
1
Nguyen, Ninh
1
Osei-Frimpong, Kofi
1
Ping, Yanni
1
ROOS, Inger
1
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Corporate reputation review
1
Economics letters
1
Electronic markets : the international journal on networked business
1
Global economic review
1
International journal of bank marketing
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of knowledge management studies : IJKMS
1
International journal of production research
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of hospitality marketing & management
1
Journal of operations management
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Management Research and Practice
1
Management Science
1
Marketing intelligence & planning
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Technological forecasting & social change : an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
20
RePEc
2
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1
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22
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Date (oldest first)
1
A boosting policy to optimize user forum performance : model and validation
Mookerjee, Radha
;
Jabr, Wael
;
Harpreet Singh
- In:
Production and operations management : the flagship …
32
(
2023
)
12
,
pp. 3873-3889
Persistent link: https://www.econbiz.de/10014441420
Saved in:
2
Linking customer justice perception,
customer
support
perception, and customer citizenship behavior to corporate reputation : evidence from the airline industry
Cintamür, İsmail Gökhan
- In:
Corporate reputation review
26
(
2023
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10014327297
Saved in:
3
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
4
India's CBDC for digital public infrastructure
Sandhu, Kamaljeet
;
Ajit, D.
;
Kuntluru, Sudershan
- In:
Economics letters
231
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014461239
Saved in:
5
Enhanced review facilitation service for C2C support : machine learning approaches
Ping, Yanni
;
Buoye, Alexander
;
Vakil, Ahmad
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 620-635
Persistent link: https://www.econbiz.de/10014276937
Saved in:
6
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
7
The influence of leadership commitment to service quality on hotel employees' brand citizenship behavior : a mediation and moderation analysis
Hung Trong Hoang
;
Nga Thi Thuy Ho
;
Nguyen, Ninh
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 369-395
Persistent link: https://www.econbiz.de/10013177434
Saved in:
8
"Yes, we do. Why not use augmented reality?" : customer responses to experiential presentations of AR-based applications
Hsu, Sheila Hsuan-Yu
;
Tsou, Hung Tai
;
Chen, Ja-Shen
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648945
Saved in:
9
Big data and data analytics in e-commerce
Berntzen, Lasse
;
Krumova, Milena
;
Eixelsberger, Wolfgang
; …
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 23-47)
.
2020
Persistent link: https://www.econbiz.de/10012521536
Saved in:
10
After-sales services and aftermarket support : a systematic review, theory and future research directions
Durugbo, Christopher M.
- In:
International journal of production research
58
(
2020
)
6
,
pp. 1857-1892
Persistent link: https://www.econbiz.de/10012194130
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