Search Results - subject:"Customer value"

Continuous learning and customer value creation in the healthcare : mediating effects of innovations adoption value recognition

Binto, Binto M.; Mbura, Omari Khalifa - In: Business management review : journal of the University … 28 (2025) 2, pp. 46-59

Persistent link: https://www.econbiz.de/10015611368

Developing a strategic typology of non-fungible tokens (NFTs)

Boukis, Achilleas; Restuccia, Mariachiara - In: Journal of marketing management : JMM ; journal of the … 41 (2025) 13/14, pp. 1403-1426

Persistent link: https://www.econbiz.de/10015526688

Value propositions of artificial intelligence in retailing

Yrjölä, Mika; Hautamäki, Pia; Ranta, Roosa - In: The international review of retail, distribution and … 35 (2025) 4, pp. 355-382

Persistent link: https://www.econbiz.de/10015546842

The role of individual dimensions of business relationship quality and business customer value in building loyalty in microfinance

Tegambwage, Amani Gration; Kasoga, Pendo Shukrani - In: Journal of innovation and entrepreneurship : JIE 14 (2025), pp. 1-19

, and reciprocity, on business customer value (BCV) and customer loyalty (CL) in the microfnance industry. In addition, the …

Persistent link: https://www.econbiz.de/10015324752

Dynamic personalization with multiple customer signals : multi-response state representation in reinforcement learning

Ma, Liangzong; Huang, Ta-Wei; Ascarza, Eva; Israeli, Ayelet - 2025

Persistent link: https://www.econbiz.de/10015197090

AI-driven self-service for enhanced customer experience outcomes in the banking sector

Zungu, Nkululeko PraiseGod; Amegbe, Hayford; Hanu, Charles - In: Cogent business & management 12 (2025) 1, pp. 1-21

delivery, self-service customer experience, and outcomes based on customer value theory and trust-commitment theory. This study … the customer value factors that influence AI-based self-service experience in an emerging country using the Customer Value …

Persistent link: https://www.econbiz.de/10015607705

Analysis of consumer response to online same-day grocery delivery service : the case of South Korea

An, Hyun Sang; Park, Arim; Song, Ju Myung; Chung, Christina - In: Digital business 5 (2025) 2, pp. 1-11

) dimensions within an integrated framework of customer value theory, commitment-trust theory, and the cognitive …

Persistent link: https://www.econbiz.de/10015564649

Customer value and profit : modelling in an economic approach

Heruwasto, Ignatius - In: Journal of creating value 11 (2025) 1, pp. 41-57

Persistent link: https://www.econbiz.de/10015412817

Formation of customer value through channel integration : modelling the mediating role of cognitive and affective customer experience in the omni channel retail context

Mishra, Sadhana; Mishra, Mayank; Pandey, Prashant Kumar; … - In: Cogent business & management 11 (2024) 1, pp. 1-23

customer experiences, and examine how customer experience affects customer value. With the help of 37 item-based questionnaires …

Persistent link: https://www.econbiz.de/10015426940

From acquisition to retention : a single case study exploring the adaptation of customer value propositions in a subscription business

Elgeti, Laura; Kleinaltenkamp, Michael; Prohl-Schwenke, … - In: Journal of service management research : SMR 8 (2024) 1, pp. 13-28

Persistent link: https://www.econbiz.de/10015149481