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Search: subject:"Customer-oriented behavior"
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Customer-oriented behavior
16
Beziehungsmarketing
15
Relationship marketing
15
Salespeople
11
Verkaufspersonal
11
Arbeitsverhalten
10
Work behaviour
10
Arbeitszufriedenheit
6
Consumer behaviour
6
Customer satisfaction
6
Job satisfaction
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Emotion
5
Leistungsmotivation
5
Work motivation
5
Dienstleistungsqualität
4
Organizational behaviour
4
Service quality
4
Verhalten in Organisationen
4
Customer orientation
3
Ethical Leadership
3
Ethics
3
Group job satisfaction
3
Theorie
3
Theory
3
Work engagement
3
customer-oriented behavior
3
Arbeitsethik
2
Arbeitsleistung
2
Betriebsklima
2
Business ethics
2
China
2
Deep acting
2
Emotional labor
2
Employee retention
2
Führungsstil
2
Individual job satisfaction
2
Internal marketing
2
Job performance
2
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16
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1
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Article
21
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Article in journal
18
Aufsatz in Zeitschrift
18
research-article
1
Language
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English
20
Undetermined
1
Author
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Stock-Homburg, Ruth
3
Tremblay, Michel
3
Ling, Qian
2
Qin, Qianqian
2
Tong, Mengshi
2
Wen, Biyan
2
Zhou, Sinian
2
Abbasi, Amirhosein
1
Ahmad, Muhammad
1
Ahmed, Mirza
1
Arif, Imtiaz
1
Arthur, Jeffrey B.
1
Ashkani, Mahdi
1
Aslam, Wajeeha
1
Balaji, M. S.
1
Bednarek, Marei
1
Fan, Hua
1
Farhat, Kashif
1
Fu, Yan-Kai
1
Fu, Yan-kai
1
Gao, Wei
1
Gerlach, Gisela I.
1
Gilliam, David A.
1
Goi, Chai Lee
1
Gouthier, Matthias H. J.
1
Haghighi, Mohammad
1
Hammerschmidt, Maik
1
Han, Bing
1
He, Xingliang
1
Jha, Subhash
1
Jiang, Yangyang
1
Kao, Ya-Ling
1
Krämer, Tobias
1
Kuo, Szu-Yu
1
Lowman, Graham H.
1
Maskan, Babak Hazaveh Hesar
1
Mohammadi, Ali
1
Parent-Rocheleau, Xavier
1
Peng, Yi
1
Qi, Ji
1
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Journal of business research : JBR
3
International journal of contemporary hospitality management
2
Journal of the Academy of Marketing Science
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
European journal of marketing
1
International Journal of Contemporary Hospitality Management
1
International Journal of Customer Relationship Marketing and Management (IJCRMM)
1
Journal of Air Transport Management
1
Journal of air transport management
1
Journal of personal selling & sales management : JPSSM
1
Journal of retailing and consumer services
1
The Lahore journal of business
1
The TQM journal : the international review of organizational improvement
1
The journal of personal selling & sales management : JPSSM
1
The service industries journal
1
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ECONIS (ZBW)
18
Other ZBW resources
2
RePEc
1
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1
The right fit : how the alignment between customer orientation and service climate boosts employee commitment and customer loyalty
Tremblay, Michel
;
Parent-Rocheleau, Xavier
- In:
European journal of marketing
59
(
2025
)
3
,
pp. 528-551
Persistent link: https://www.econbiz.de/10015396270
Saved in:
2
Customer gratitude expressions and FLEs' prosocial behavior : insights from delighted customers
Tremblay, Michel
- In:
The journal of services marketing
38
(
2024
)
7
,
pp. 857-871
Persistent link: https://www.econbiz.de/10015110630
Saved in:
3
A study of customer orientation and customer commitment in the food sector of Pakistan
Ahmad, Muhammad
;
Ahmed, Mirza
- In:
The Lahore journal of business
8
(
2019/2020
)
2
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012299137
Saved in:
4
Impacts of emotional regulation, adaptive selling and
customer-oriented
behavior
on sales performance : the moderating role of job resourcefulness
Kuo, Szu-Yu
;
Kao, Ya-Ling
;
Tang, Jia-Wei
;
Tsai, Pei-Hsuan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1075-1092
Persistent link: https://www.econbiz.de/10014285965
Saved in:
5
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
6
Relationship conflict in stores : a longitudinal study of intra-store conflict on salespeople’s helping,
customer-oriented
behavior
, and customer purchase behavior
Tremblay, Michel
- In:
Journal of personal selling & sales management : JPSSM
43
(
2023
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10014293086
Saved in:
7
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
8
What matters most in achieving customer satisfaction in banking? : a study from the perspective of employee characteristics
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
;
Goi, Chai Lee
- In:
The TQM journal : the international review of …
34
(
2022
)
4
,
pp. 627-650
Persistent link: https://www.econbiz.de/10013342916
Saved in:
9
(Im)balanced customer-oriented behaviors and AI chatbots' efficiency-flexibility performance : the moderating role of customers' rational choices
Fan, Hua
;
Han, Bing
;
Gao, Wei
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209684
Saved in:
10
Toward a theory of spirals : the dynamic relationship between organizational pride and
customer-oriented
behavior
Krämer, Tobias
;
Weiger, Welf
;
Gouthier, Matthias H. J.
; …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10012386866
Saved in:
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