channels through which to offer those services in a way that meets customers' uplifted expectations. The aim of this paper is … customers' expectations and perceived risks affect their satisfaction with these services. For that purpose, an empirical survey …

society and economy, should also be a good sign to customers who want to reward banks with better performance in the SDGs …. This article examines the effects of SDG practices of banking institutions on their customers. By utilizing a PLS …-SEM technique, a conceptual model has been developed to describe the potential relationships between customers and the banking …

particularly challenging if the customers' and competitors' behavior are both strategic and unknown. Reinforcement Learning (RL …-based competitor heuristics if the underlying Markov decision process is kept simple and customers are myopic. However, the myopic … assumption is becoming increasingly unrealistic since technology like price trackers allows customers to act more strategically …

with greater agency conflict between shareholders and nonfinancial stakeholders (i.e., customers, suppliers, and employees … employees, customers, and suppliers. We also show that the effect of constituency statutes on conservatism still holds when the …