Sipayung, Sari Mariahma Nova - 2011
Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT … of services wil be able to meet the customers’ expectation that can give statisfaction to the consumers and eventually it … (tangibles, reliability, responsiveness, assurance, and empathy) on customer’s satisfaction and the influence of satisfaction on …