This paper generates a network perspective of the development of new services. Service development within a network environment is at an early stage of understanding and has received little attention. The authors contribute to greater understanding of the new service development process by...

The Newtonian physics that formed the foundation of physical and social science for centuries is unwinding in the face of the new sciences. The principles of the new sciences shed needed light on the technologies of leadership in modern organizations. This paper links specific leadership...

Although total quality management might be defined as a passing fad there are three key reasons why it will remain (or return as) an important issue on the agenda for top management. First, there is growing pressure because of the use of the Internet to create excellence at the operational...

Past research has shown that consumers believe there is a strong relationship between price and quality; they also believe there is a strong relationship between brand and quality. Therefore, when comparing similar pieces of apparel, items with a designer brand or a higher price are perceived,...

This paper follows a previous paper which was published in Volume 5 Number 3 describing how a pattern language focusing on the initial creative phase of the apparel design process can be useful for innovation management. The patterns define the links between marketing and design knowledge,...

This paper examines the managerial skills and role perceptions between the design leader and the client's in‐house professional staff which affect corporate communications. It also examines the consequential factors that influence the time taken to finalise the design for commercial building...

Experimentation, a form of problem-solving, is a fundamental innovation activity and accounts for a significant part of total innovation cost and time. In many fields, the economics of experimentation are being radically affected by the use of new and greatly improved versions of methods such as...

Elaborates on smart designs in the automobile industry (spotlighting, in a panel, the Mercedes‐Benz Smart Car in detail) in many companies and across the world — such as: Brazil's Volkswagen factory; Mlada Boleslav (Prague) in the Czech Republic for Skoda; Melfi, Italy for Fiat, plus other...