Service innovation, dynamic capability view, industrial services, it-support, industrial service innovation, innovation process, dynamic capabilities, new service development, service engineering, servitization, service business models, qualitative research, machine and plant engineering,...

This paper uses a structural gravity model to show the effects of services policies on manufacturing exports. Whereas the previous literature has focused on indirect effects of policies - flowing through productivity effects in domestic services markets - we look at direct effects, namely the...

In the last decade, service design has seen a rapid diffusion, with several service design agencies established globally and commercial organizations willing to adopt it. This quick expansion is mainly due to an increasing focus of organizations on services and customer experience, building also...