Search Results - subject:"Dienstleistungsmanagement"

Optimizing service encounters : a co-productive, experiential, and people-centric approach

Roels, Guillaume - 2025

Persistent link: https://www.econbiz.de/10015397709

National culture as a factor in visitors' evaluations of hotel services

Wąsowicz-Zaborek, Elżbieta - In: International journal of hospitality management 125 (2025), pp. 1-14

Persistent link: https://www.econbiz.de/10015357800

Public service management during the Covid-19 lockdown : a qualitative study

Sancino, Alessandro; Tasselli, Stefano - In: Public management review 26 (2024) 11, pp. 3227-3245

Persistent link: https://www.econbiz.de/10015154549

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

Artificial intelligence in service industries : customers' assessment of service production and resilient service operations

Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416

Persistent link: https://www.econbiz.de/10015053696

Measuring and managing service productivity : a meta-analysis

Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775

Persistent link: https://www.econbiz.de/10014551504

Adversarial service networks : a study of service firms' response to manufacturer-led servitization in aviation

Wirths, Oliver; Tóth, Zsófia; Diaz Ruiz, Carlos - In: Industrial marketing management : the international … 119 (2024), pp. 162-177

Persistent link: https://www.econbiz.de/10014555742

Risk due to insufficient retail service management considering satisfaction level for distributor and consumer

Sarkar, Mitali; Ganguly, Baishakhi; Dem, Himani; … - In: Journal of retailing and consumer services 81 (2024), pp. 1-18

Persistent link: https://www.econbiz.de/10015117764

Service productivity : a systematic review of a dispersed research area

Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Management review quarterly 74 (2024) 3, pp. 1249-1281

Persistent link: https://www.econbiz.de/10015125055

The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology

Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129

Persistent link: https://www.econbiz.de/10015081111