Search Results - subject:"Dienstleistungsmanagement"

Gestaltung des Wandels im Dienstleistungsmanagement : Band 1: Innovationsperspektive – Digitalisierungsperspektive – Nachhaltigkeitsperspektive

Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2023

Dieses Buch setzt sich mit der Gestaltung des Wandels im Dienstleistungsmanagement auseinander. Das Thema ist … Aufgaben im Dienstleistungsmanagement verbunden. Komplexe wirtschaftliche, sozial-gesellschaftliche und ökologische Probleme … Universität München. Prof. Dr. Karsten Hadwich ist Inhaber des Lehrstuhls für Dienstleistungsmanagement am Institut für Marketing …

Persistent link: https://www.econbiz.de/10014306619

Gestaltung des Wandels im Dienstleistungsmanagement : Band 2: Kundenperspektive – Anbieterperspektive – Mitarbeiterperspektive

Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2023

Persistent link: https://www.econbiz.de/10014306620

Optimizing service operations with price- and density-dependent demand : a copula-based approach

Frazelle, Andrew E.; Rasulov, Toghrul; Wang, Shouqiang - In: Production and operations management : the flagship … 34 (2025) 6, pp. 1531-1548

Persistent link: https://www.econbiz.de/10015482562

Sports services management using assessment tools : net promoter score and importance-performance analaysis

Gálvez-Ruiz, Pablo; Lara-Bocanegra, Alejandro; … - In: Journal of management & organization : JMO 31 (2025) 5, pp. 2301-2316

Persistent link: https://www.econbiz.de/10015550433

Optimizing service encounters : a co-productive, experiential, and people-centric approach

Roels, Guillaume - 2025

Persistent link: https://www.econbiz.de/10015397709

National culture as a factor in visitors' evaluations of hotel services

Wąsowicz-Zaborek, Elżbieta - In: International journal of hospitality management 125 (2025), pp. 1-14

Persistent link: https://www.econbiz.de/10015357800

Digital service orientation : unlocking servitization in service operations and service sales

Sklyar, Alexey; Sörhammar, David; Kowalkowski, Christian; … - In: International journal of operations & production management 45 (2025) 13, pp. 117-139

Persistent link: https://www.econbiz.de/10015580750

A systematic literature review on information service management and information-seeking behavior in tourism

Varotsis, Nikolaos; Mylonas, Naoum - In: Cogent business & management 11 (2024) 1, pp. 1-20

The tourism industry is placing growing emphasis on the significance of managing and seeking tourist services through information systems. Although scholarly research in these fields has increased, the literature has not been thoroughly examined. This study utilizes the PRISMA methodology to...

Persistent link: https://www.econbiz.de/10015443909

Reuse of service concept elements for modular service design

Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241

Persistent link: https://www.econbiz.de/10015401007

Text mining analysis of retail and consumer service leaders' sustainability narratives : are they actually true?

Raghavendra, Ananya Hadadi; Bala, Pradip Kumar; … - In: Journal of retailing and consumer services 80 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015114702