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~isPartOf:"Journal of service research : JSR"
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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
16
Service management
16
Dienstleistungssektor
6
Service industry
6
Beziehungsmarketing
4
Consumer behaviour
4
Dienstleistung
4
Dienstleistungsqualität
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Konsumentenverhalten
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Relationship marketing
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Service quality
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Dienstleistungsmarketing
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service design
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Bankgeschäft
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Beschwerdemanagement
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Betriebliche Wertschöpfung
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Thompson, Gary M.
3
Kwortnik, Robert J.
2
Bonner, Bryan L.
1
Brodie, Roderick J.
1
Camarero, Carmen
1
Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Clatworthy, Simon
1
Constantine, Larry
1
Cunha, João Falcão e
1
Fisk, Raymond P.
1
Fjuk, Annita
1
Gal, Iddo
1
Garrido Samaniego, María José
1
Gilly, Mary C.
1
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1
Hollebeek, Linda D.
1
Huang, Ming-hui
1
Ilić, Ana
1
Jurić, Biljana
1
Kim, Namwoon
1
Kurtmollaiev, Seidali
1
Kvale, Knut
1
Larbig, Christine
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Luria, Gil
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Lusch, Robert F.
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Menor, Larry J.
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Patrício, Lia
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Pedersen, Per Egil
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Rust, Roland T.
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Journal of service research : JSR
SpringerLink / Bücher
48
Journal of service management
32
International journal of hospitality management
29
Forum Dienstleistungsmanagement
28
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
International journal of services and operations management
13
Springer eBook Collection
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
International journal of services technology and management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
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ECONIS (ZBW)
16
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1
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
4
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
5
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
Saved in:
6
Visualizing service operations
Sampson, Scott
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
Saved in:
7
Dibs! : customer territorial behaviors
Griffiths, Merlyn A.
;
Gilly, Mary C.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 131-149
Persistent link: https://www.econbiz.de/10009548677
Saved in:
8
Fostering innovation in cultural contexts : market orientation, service orientation, and innovations in museums
Camarero, Carmen
;
Garrido Samaniego, María José
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10009521628
Saved in:
9
Customer engagement : conceptual domain, fundamental propositions, and implications for research
Brodie, Roderick J.
;
Hollebeek, Linda D.
;
Jurić, Biljana
; …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10009383399
Saved in:
10
Cherry-picking customers by party size in restaurants
Thompson, Gary M.
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 201-213
Persistent link: https://www.econbiz.de/10009266741
Saved in:
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