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~isPartOf:"Asia Pacific journal of marketing and logistics"
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Search: subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
62
Service quality
62
Customer satisfaction
45
Kundenzufriedenheit
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
22
Relationship marketing
22
Confidence
8
Vertrauen
8
Satisfaction
7
Structural equation model
7
Strukturgleichungsmodell
7
Beschwerdemanagement
6
Complaint management
6
Customer service
6
Kundenservice
6
Brand image
5
Logistics provider
5
Logistikdienstleister
5
Markenimage
5
Product quality
5
Produktqualität
5
Quality management
5
Qualitätsmanagement
5
Trust
5
Arbeitszufriedenheit
4
China
4
E-commerce
4
Electronic Commerce
4
Gastronomie
4
Job satisfaction
4
Restaurant industry
4
Salespeople
4
Verkaufspersonal
4
Bank
3
Customer engagement
3
Customer loyalty
3
Customer retention
3
Holiday behaviour
3
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Article
62
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English
62
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Akhtar, Nadeem
3
Ahmad, Bilal
2
Fatima, Johra Kayeser
2
Jebarajakirthy, Charles
2
Lee, Dae Hui
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Thaichon, Paramaporn
2
Thaichon, Park
2
AR, Ilker Murat
1
Abdullah, Nor Asiah
1
Abror, Abror
1
Ahmed, Jashim Uddin
1
Ahn, Jiseon
1
Akbar, Muhammad Imad Ud Din
1
Akin, Mahmut Selami
1
Al-Hawari, Mohd Ahmad
1
Allameh, Sayyed Mohsen
1
Amenuvor, Fortune Edem
1
Asadi, Hassan
1
Baki, Birdogan
1
Baoku, Li
1
Barnes, Bradley R.
1
Basfirinci, Cigdem Sahin
1
Boateng, Henry
1
Cai, Huifen
1
Chan, Shiu Fai
1
Chang, Kuo-chien
1
Cheah, Isaac
1
Chen, Chee-cheng
1
Chen, Mu-Chen
1
Chen, Tser-yieth
1
Chen, Wei-shing
1
Chen, Xianglan
1
Chew, Janet
1
Choudhry, Koushiki
1
Choudhury, Koushiki
1
Cilingir, Zuhal
1
Clemens, Michael Daniel
1
Clemes, Michael D.
1
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Published in...
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Asia Pacific journal of marketing and logistics
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality and service sciences
111
International journal of quality & reliability management
109
Service business
109
International journal of productivity and quality management : IJPQM
107
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Cogent business & management
85
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
61
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
62
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
3
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
4
Understanding the role of image, quality and price for developing prestigious mass brands
Singh, Balgopal
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 533-559
Persistent link: https://www.econbiz.de/10014285854
Saved in:
5
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
6
Charting the path between communication strategies and overseas purchasing service performance in the e-commerce context
Ahn, Jiseon
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 997-1010
Persistent link: https://www.econbiz.de/10014285927
Saved in:
7
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
8
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
9
Social aspect versus service quality in trust formation toward mobile payment adoption : a case study of Indonesia
Lisana
;
Handarkho, Yonathan Dri
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1349-1365
Persistent link: https://www.econbiz.de/10014286004
Saved in:
10
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
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