Purpose: This study examines the impact of continuous improvement practices and emerging technologies on business performance in the service sector of an emerging economy. It seeks to identify whether these factors contribute positively to competitiveness and how their effects compare to...

The importance of CSR is undeniable-it serves as a powerful driver that boosts both employee performance and overall organizational success. Extensive research is found in literature on CSR and its several dynamics related to the performance. Therefore, the objective of the study is to...

Global value chains have recently changed structurally ("servicification")-that is, service sectors' involvement in global value chain processes has become more intensive. We quantify services trade restrictions' contribution to underdevelopment of global value chain servicification across Asian...

This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to SDG 11 (Sustainable Cities and Communities). It also examines how collaborations between AI developers, restaurants and sustainability-focused organizations can drive...

In the contemporary dynamic world, where unforeseen situations are increasingly routine for organisations and the successful integration of new technologies is inevitable, creativity and resilience have emerged as essential characteristics of modern organisations. To explore the links between...

Using French micro-data, we show that rapid structural transformation in densely populated cities is driven by the expansion of large tradable services firms and the departure of large manufacturing firms. This reallocation is accompanied by sharply rising house prices but without a compensating...

The prominence of Energy Performance Contracting (EPC) has grown particularly dramatically in recent years, prompting countries to enact policies aimed at fostering wider EPC adoption and backing up the growth of Energy Service Companies (ESCOs). However, the effectiveness of these overarching...

The Fourth Plenary Session of the 20th Central Committee of the Communist Party of China proposed "to enhance the integration level of modern services with advanced manufacturing and modern agriculture." The integration of modern services with modern agriculture serves as the primary driver...