Search Results - subject:"Disconfirmation"

Unraveling user switching dynamics in P2P mobile payments : investigating satisfaction and trust in a duopoly market

Mombeuil, Claudel; Jean Pierre, Sadrac - In: FinTech 5 (2026) 1, pp. 1-21

. Grounded in Expectancy-Disconfirmation Theory, data from 529 users of Haiti's leading P2P mobile payment platform were analyzed …

Persistent link: https://www.econbiz.de/10015628725

The interplay of inflated expectations, (dis)confirmation, and emotional spillover : implications for post-purchase loyalty in mystery deals

Brodschelm, Florian; Vetter, Sebastian; Hüttl-Maack, Verena - In: Psychology & marketing 42 (2025) 11, pp. 2883-2901

Persistent link: https://www.econbiz.de/10015464220

From photos to feedback : application of Photovoice on hotel guest experience research

Shahidul Islam, Mohammad - In: Journal of Trade Science 13 (2025) 3, pp. 227-245

. Traditional surveys and interviews often fail to reflect emotional and sensory nuances. expectancy-disconfirmation theory (EDT …

Persistent link: https://www.econbiz.de/10015470492

Expectancy-disconfirmation and consumer satisfaction: A meta-analysis

Schiebler, Tom; Lee, Nick; Brodbeck, Felix C. - In: Journal of the Academy of Marketing Science 54 (2025) 1, pp. 91-112

Expectancy-disconfirmation has been the dominant paradigm to explain the formation of consumer satisfaction for over 40 … missing. Hence, we provide a meta-analysis of expectancy-disconfirmation research, using 150 records ( N = 58,597), to test … disconfirmation as a mediator in each path (using meta-analytical path analysis). We found evidence for an overall positive …

Persistent link: https://www.econbiz.de/10015627047

The Interplay of Inflated Expectations, (Dis)Confirmation, and Emotional Spillover: Implications for Post‐Purchase Loyalty in Mystery Deals

Brodschelm, Florian; Vetter, Sebastian; Hüttl‐Maack, … - In: Psychology & Marketing 42 (2025) 11, pp. 2883-2901

the complex interplay of curiosity‐induced inflated expectations, (dis)confirmation, and positive affective spillover …

Persistent link: https://www.econbiz.de/10015472584

Customer perceptions on open banking apps : insights using Structural topic modeling

Desiraju, Kanti; Mishra, Arindra Nath; Sengupta, Pooja - In: Journal of retailing and consumer services 81 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015123440

Service quality measurement in information systems : an expectation and desire disconfirmation approach

Kesharwani, Ankit; Mani, Venkatesh; Gaur, Jighyasu; … - In: Journal of global information management 29 (2021) 6, pp. 1-19

Persistent link: https://www.econbiz.de/10012614533

How the response to service incidents change customer-firm relationships

Coelho, Pedro Simões; Rita, Paulo; Ramos, Ricardo F. - In: European journal of management and business economics : … 32 (2023) 2, pp. 168-184

Purpose This paper analyzes previously unmeasured effects of a response to a service incident called "benevolent" within the customer -firm relationship. Design/methodology/approach A questionnaire was administered to telecommunication customers in a Western European country, and the model was...

Persistent link: https://www.econbiz.de/10014318788

Are hotel guests altruistic? : how positive review disconfirmation affects consumers' online review behavior

Li, Hengyun; Meng, Fang; Hudson, Simon - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 3, pp. 528-548

Persistent link: https://www.econbiz.de/10014230030

How the response to service incidents change customer-firm relationships

Coelho, Pedro Simões; Rita, Paulo; Ramos, Ricardo F. - In: European Journal of Management and Business Economics … 32 (2023) 2, pp. 168-184

Purpose - This paper analyzes previously unmeasured effects of a response to a service incident called "benevolent" within the customer -firm relationship. Design/methodology/approach A questionnaire was administered to telecommunication customers in a Western European country, and the model was...

Persistent link: https://www.econbiz.de/10015454447