Search Results - subject:"Dispositional trust"

Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust

Huang, Dongling; Markovitch, Dmitri G.; Stough, Rusty A. - In: Journal of retailing and consumer services 76 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014460850

The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services

Moin, S. M. A.; Devlin, James; McKechnie, Sally - In: Journal of financial services marketing : JFSM 21 (2016) 2, pp. 113-126

Persistent link: https://www.econbiz.de/10011537494

Trust in financial services : impact of institutional trust and dispositional trust on trusting belief

Moin, S. M. A.; Devlin, James; McKechnie, Sally - In: Journal of financial services marketing : JFSM 20 (2015) 2, pp. 91-106

Persistent link: https://www.econbiz.de/10011480240

Empirical study of trust in Chinese organizations : joint venture versus state-owned enterprise

He, Tingting; Jackson, Paul R. - In: Journal of enterprising culture 23 (2015) 2, pp. 139-166

Persistent link: https://www.econbiz.de/10011525532

In the eyes of the beholder? The role of dispositional trust in judgments of procedural and interactional fairness

Bianchi, Emily C.; Brockner, Joel - In: Organizational Behavior and Human Decision Processes 118 (2012) 1, pp. 46-59

dispositional trust in particular predicted fairness perceptions whereas other individual difference variables reflecting general … dispositional trust and work attitudes (e.g., organizational commitment), suggesting that one reason people who are more trusting …

Persistent link: https://www.econbiz.de/10010576395