Search Results - subject:"E-Service"

E-governance as a new public administration paradigm : a rhetoric or reality?

Terrance, Molobela Talent; Uwizeyimana, Dominique Emmanuel - In: International Journal of Research in Business and … 12 (2023) 8, pp. 348-356

Persistent link: https://www.econbiz.de/10014467998

Government-to-business e-service provision in Myanmar

Aye Aye Myint - In: International Journal of Research in Business and … 12 (2023) 1, pp. 31-47

Persistent link: https://www.econbiz.de/10014281688

E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention

Foroudi, Pantea; Tabaghdehi, S. Asieh Hosseini; Cillo, … - In: Review of managerial science : RMS 19 (2025) 2, pp. 537-571

Persistent link: https://www.econbiz.de/10015194561

Mapping research trends on quality in electronic services : a scoping review

Yaakoubi, Omar; El Guenuni, Yassir; Srainy, Nisrine; … - In: Administrative Sciences : open access journal 15 (2025) 9, pp. 1-17

Since the 20th century, quality has become a major strategic concern for both researchers and organizations, serving as a lever for performance and a key factor of differentiation in an increasingly digital environment. However, despite the development of e-government services, the exploration...

Persistent link: https://www.econbiz.de/10015468129

Online grocery shopping e-service quality : a generational comparison

Cunningham, Nicole; Roberts-Lombard, Mornay; Mbeya, Steven - In: South African journal of economic and management sciences 28 (2025) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10015624620

The role of switching cost in the e-service recovery framework among banking customers

Jose, Ajay; Mathew, Sonia; Rejikumar G.; Chacko, Dony Peter - In: International journal of quality and service sciences 14 (2022) 1, pp. 86-109

Persistent link: https://www.econbiz.de/10012884465

Customer satisfaction in the pet food subscription-based online services

Lima, Diogo; Ramos, Ricardo F.; Oliveira, Pedro Miguel - In: Electronic commerce research 24 (2024) 2, pp. 745-769

Persistent link: https://www.econbiz.de/10015062786

A model of public sector e-services development efficiency as a sustainable competitive advantage

Valackiene, Asta; Giedraitiene, Jovita - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-20

This study aims to explore the links between the efficiency of public sector e-services and sustainable competitive advantage. In line with the emerging approach, the instrumental case study design and the mixed research strategy were used as the most appropriate methodology to answer the...

Persistent link: https://www.econbiz.de/10015072531

The role of Youtube channel characteristics in shaping followers' purchase intentions and behavioural engagement : the serial mediation of satisfaction and channel loyalty

Lombardo, Salvatore M. - In: Italian journal of marketing : ITJM 2024 (2024) 3, pp. 247-265

Persistent link: https://www.econbiz.de/10015188274

Exploring the customer e-loyalty of millennials when purchasing footwear online in South Africa

Bingwa, Siphamandla; De Meyer-Heydenrych, Christine; … - In: Cogent business & management 11 (2024) 1, pp. 1-25

' e-service experiences and e-trust behaviour, and their influence on e-satisfaction when purchasing footwear online. Data … impact on customer e-service experience, when buying footwear through an online platform. In addition, it was established … understanding of e-service quality and e-trust to secure the e-satisfaction of the millennial market. Ting et al. (2016) concur …

Persistent link: https://www.econbiz.de/10015443902