Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service delivery accurately, or do personal and community...

The most effective regulators in developing countriesare following remarkably similar approaches. The main common element across"best practice"countries is the use of relatively simple quantitative models of operators'behavior and constraints to measure the impact of regulatory decisions on some...

The aim of this paper is to discuss the process of development of the firm in interaction with its institutional environment, which I call the entrepreneurial process. This can be studied in three phases, i.e. initiating phase, establishment phase and growth phase. I am going to present a model,...

From 1994 onward, Bolivia undertook a major reform of its infrastructure sectors. The authors examine the impact of the reforms from the perspective of poor households in the adjacent cities of La Paz and El Alto, particularly in terms of access to services. Different policies adopted across the...

Since the early 1980s, dramatic changes in export commodity markets, shocks associated with resulting price declines, and changing views on the role of the state have ushered in widespread reforms to agricultural commodity markets in Africa. The reforms significantly reduced government...

Many countries of the world have developed various policies and programmes to promote entrepreneurship; developing countries have found developing entrepreneurship by indigenising the economy appealing, as it would also address the economic imbalance. Indigenisation would favour the indigenous...

Recent international experience has shown that excessively complex administrative procedures, required to establish, and operate a business, discourage inflows of foreign direct investment. The authors present a new database on the administrative costs faced by private investors in 32 developing...

A decade long experience shows that monitoring the performance of public and private monopolies in South America is proving to be the hard part of the reform process. The operators who control most of the information needed for regulatory purposes have little interest in volunteering their...

This paper is a case study of what is recognized as one of the more successful projects in any country in the Europe and Central Asia region, not to mention in the poorest country of the region-Moldova. The ARIA project shows new ways to attack some of the most intractable problems of private...