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  • Search: subject:"Email classification"
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Year of publication
Subject
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Automatic Email Classification 1 BERT 1 Call Center Email 1 Customer Complaint Handling 1 Deep learning 1 Email classification 1 GloVe 1 Latent Semantic Indexing (LSI) 1 Machine learning 1 Singular Value Decomposition (SVD) 1 Voice of Customers (VOC) 1 Word embedding 1
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Online availability
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Free 1 Undetermined 1
Type of publication
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Article 1 Book / Working Paper 1
Type of publication (narrower categories)
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research-article 1
Language
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English 2
Author
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Asudani, Deepak Suresh 1 COUSSEMENT, K. 1 Nagwani, Naresh Kumar 1 POEL, D. VAN DEN 1 Singh, Pradeep 1
Institution
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Faculteit Economie en Bedrijfskunde, Universiteit Gent 1
Published in...
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Data Technologies and Applications 1 Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 1
Source
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RePEc 1 Other ZBW resources 1
Showing 1 - 2 of 2
Cover Image
Exploring the effectiveness of word embedding based deep learning model for improving email classification
Asudani, Deepak Suresh; Nagwani, Naresh Kumar; Singh, … - In: Data Technologies and Applications 56 (2022) 4, pp. 483-505
Purpose Classifying emails as ham or spam based on their content is essential. Determining the semantic and syntactic meaning of words and putting them in a high-dimensional feature vector form for processing is the most difficult challenge in email categorization. The purpose of this paper is...
Persistent link: https://www.econbiz.de/10014712713
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Cover Image
Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors
COUSSEMENT, K.; POEL, D. VAN DEN - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2007
introduces a methodology to improve complaint handling strategies through an automatic email classification system that …
Persistent link: https://www.econbiz.de/10004983206
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