Verbeke, W.J.M.I.; Belschak, F.D.; Bagozzi, R.P. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
capable of self-regulating the expression of these emotions via anticipated feelings of fear, shame, and regret. Salespeople … in other words are affected by their emotions, but they also are capable of controlling them to their advantage. … emotions via anticipated feelings of fear,
shame, and regret. Salespeople in other words are affected by their emotions, but …