Purpose – This paper aims to describe a number of initiatives to cultivate and attract talent, together with a series of schemes to improve employee well‐being, at Groupama Insurances. Design/methodology/approach – The paper explains the background to the initiatives and the success they...

Purpose – Explores, from an insider's perspective, the operation of so‐called “humane” resource practices at Guangxi Bank of Industry and Commerce. Design – Concentrates on the operation of three aspects of humane‐resource management at the bank: care for disadvantaged employees;...

Purpose – Describes how employees at UK solar‐energy company Solarcentury developed a more sustainable way of working, involving doing more with less stress. Design/methodology/approach – Explains the theory behind the Energy Project Europe's Firing on All Cylinders program, how it was...

Purpose – This paper aims to describe the internal‐communication process surrounding the introduction of “pick and mix” benefits at ING Direct in the UK. Design/methodology/approach – Details how directors dressed as ushers and delivered a bag of branded pick‐and‐mix sweets to each...

Purpose – Reveals how telecommunications giant BT has created a stress‐management toolkit to help its 102,000 employees worldwide to review their own stress levels and take action to resolve any issues highlighted. Design/methodology/approach – Describes how BT helps its employees to...

Purpose – Examines the pressure‐management programme and other aspects of the health policy, covering both physical and psychological issues, which helped Toshiba UK to scoop the “healthiest employer in the southern counties” title in the recent BBC Health Work awards....

Around 50 people a year commit suicide on London Underground by jumping in front of a train as it comes into a station. For the drivers involved, it is a shocking, and sometimes traumatic, event. Their employer has procedures in place to deal with the immediate aftermath of the event, but it...

This article addresses the rationales employed for the introduction of employee assistance or advisory programmes (EAPs) in UK organisations. It examines typological conceptions of rationales for the introduction of EAPs which are appraised in relation to a study of the introduction of UK based...

Managers spend much time in counselling employees. Examines this process, which demands careful use of a manager’s performance counselling, namely, disciplinary counselling, grievance counselling and performance appraisal counselling.