. This study aims to examine how user experience and satisfaction (UES), perceived utility and ease of use (PUEU … and acceptance and trust; and experience, satisfaction, and intention to use AI chatbots. The results of this study extend …

indicators of experience quality at glamping resorts. Additionally, the study aims to analyze the interconnections between … experience quality, trust, satisfaction, engagement, and customer loyalty at glamping resorts in Indonesia. This study combines … the customer relationship quality and experience-engagement models to answer the proposed objectives. The data for this …

This study aims to identify whether the influence of experience quality, price fairness, and sales promotion on …-order models. Experience quality, price fairness, and sales promotions can be used to measure customer perceived value. Customer … results show that experience quality, price fairness, and sales promotion have a direct influence on customer perceived value …

customer reviews, which can be analysed using sentiment analysis to uncover the customer experience. This study applies aspect …-based sentiment analysis with the GPT-3 Davinci version to identify key factors influencing the international customer experience of … findings enrich the literature on customer experience and sentiment analysis, offering valuable insights for exporters into …