Search Results - subject:"Expectancy-disconfirmation theory"

Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19

Wang, Xi; Zheng, Jie; Tang, Liang; Luo, Yi - In: Tourism management : research, policies, practice 95 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10013534425

The "holiday effect" in consumer satisfaction : evidence from review ratings

Deng, Lingfei; Ye, Qiang; Xu, DaPeng; Sun, Fangfang - In: Information & management : the internat. journal of … 60 (2023) 7, pp. 1-21

Persistent link: https://www.econbiz.de/10014434743

How emotions affect restaurant digital ordering experiences: a comparison of three ordering methods

Leung, Xi Y.; Wen, Han - In: Journal of Hospitality and Tourism Technology 12 (2021) 3, pp. 439-453

/methodology/approach A research model was developed based on the Feelings-as-Information (FaI) theory and the expectancy-disconfirmation … theory. A 3 × 2 between-subjects lab experiment was conducted to compare the three digital ordering methods (online, mobile …

Persistent link: https://www.econbiz.de/10014874143

Equal gains and pains? : analyzing corporate financial performance for industrial corporate social performance leaders and laggards

Hyun, Soonchul; Kim, Jong Min; Liu, Ying - In: Journal of business research : JBR 155 (2023) 2, pp. 1-13

Persistent link: https://www.econbiz.de/10013492759

The value of core and noncore activity fit for corporate social responsibility : an expectation-based study of nonprofit hospitals

Mathras, Daniele; Grinstein, Amir; Young, Gary J.; … - In: Journal of public policy & marketing 42 (2023) 2, pp. 152-168

Persistent link: https://www.econbiz.de/10014228904

Service quality delivery in a cross-national context

Zhu, Ying; Freeman, Susan; Cavusgil, S. Tamer - In: International business review : the official journal of … 27 (2018) 5, pp. 1022-1032

Persistent link: https://www.econbiz.de/10011931187

Pictures vs. reality : roles of disconfirmation magnitude, disconfirmation sensitivity, and branding

Cai, Ruiying; Chi, Christina Geng-Qing - In: International journal of hospitality management 98 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013198498

Tourists' satisfaction and destination loyalty : a case study on Cox's Bazar beach of Bangladesh

Hasan, Md. Kamrul; Shamsul Kamariah Abdullah; Yew, Lew Tek - In: International journal of leisure and tourism marketing … 6 (2019) 3/4, pp. 174-193

Persistent link: https://www.econbiz.de/10012160464

Visitor satisfaction in agritourism and its implications for agritourism farmers in Sri Lanka

Malkanthi, S. H. Pushpa; Routray, Jayant K - In: International Journal of Agricultural Management 02 (2012) 1

agritourism farmers in Sri Lanka. This has been done following the Expectancy Disconfirmation Theory. There are 21 attributes …

Persistent link: https://www.econbiz.de/10010882167

Buyer versus salesperson expectations for an initial B2B sales meeting

Kaski, Timo Arvid; Hautamaki, Pia; Pullins, Ellen Bolman; … - In: Journal of Business & Industrial Marketing 32 (2017) 1, pp. 46-56

introduces expectancy disconfirmation theory to the B2B buyer-seller literature. Practical implications Identifying where … disconfirmation theory and conducted a qualitative study among 12 B2B service salespeople and 12 buyers. The data includes 46 in … sales meetings and to investigate how such expectations align. Design/methodology/approach The authors applied expectancy …

Persistent link: https://www.econbiz.de/10014844814