Search Results - subject:"Experience"

Who is the individual and collective actor in service experience?

Helkkula, Anu - In: Handbook of service experience, (pp. 54-65). 2025

Persistent link: https://www.econbiz.de/10015423901

International experience of a manager : toward a new conceptualization

Safargholi, Alireza - In: International business review 33 (2024) 4, pp. 1-14

Persistent link: https://www.econbiz.de/10015084077

"Good" and "bad" frictions in customer experience : conceptual foundations and implications

Padigar, Manjunath; Li, Yi; Manjunath, Chandana N. - In: Psychology & marketing 42 (2025) 1, pp. 21-43

Persistent link: https://www.econbiz.de/10015372960

The effect of educational, escapism, memorable tourism experience on sustainability-oriented loyalty in Kembang Island Park with the moderating effect of biodiversity knowledge : g...

Naparin, Muhammad - In: Asia marketing journal 26 (2025) 4, pp. 255-268

Persistent link: https://www.econbiz.de/10015399150

Paradoxes, challenges, and opportunities in the context of ethical customer experience management

Velasco, Carlos; Reinoso-Carvalho, Felipe; Barbosa … - In: Psychology & marketing 41 (2024) 10, pp. 2506-2524

Persistent link: https://www.econbiz.de/10015133814

Beyond the strong five : the effect of sense, think, feel, act, and relate experience on customer experience value

Yiadom, Michael Boakye; Tait, Madéle - In: African journal of business & economic research : AJBER 20 (2025) 2, pp. 427-446

Persistent link: https://www.econbiz.de/10015637240

Rating with the senses : how sensory encounters are reflected on online review ratings?

Hallikainen, Heli; Halinen, Marianna; Tervonen, Hannes; … - In: Psychology & marketing 42 (2025) 1, pp. 159-174

Persistent link: https://www.econbiz.de/10015372971

Empathy at the heart of customer experience : a holistic framework for understanding and enhancing consumer empathy through the lens of customer experience

Lehnert, Leon; Kühnl, Christina - In: Psychology & marketing 42 (2025) 2, pp. 332-358

Persistent link: https://www.econbiz.de/10015373072

CEO career experience and insurance innovation in China

Qiao, Yankuo; Xu, Gaohan; Xu, Xian; Yin, Yifan - In: International review of economics & finance : IREF 103 (2025), pp. 1-36

Persistent link: https://www.econbiz.de/10015482630

The wedding at the hotel : venue choice, servicescape and customer experience as shared on TripAdvisor

Cartas, Beatriz Sanches; Guerreiro, Manuela; Barreira, … - In: Journal of tourism, sustainability and well-being 13 (2025) 2, pp. 88-104

A wedding is always a special event. The wedding experience, carved under the influence of environmental stimuli … the decision-making of other couples. Adopting an experiential Marketing perspective of the wedding as a staged experience …, servicescape/wedding-scape attributes, experience, and behavioural outcomes related to wedding ceremonies performed at the hotel …

Persistent link: https://www.econbiz.de/10015444068