Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business Research 13 (2020) 3, pp. 1145-1167
Across industries, firms face the need to digitalize their service processes, i.e., transform the service delivery from a physical into a digital form or enhance it through digital technologies. Therefore, one important challenge can arise due to the inseparability of service processes, which...
