Purpose – To determine the criteria for internal benchmarking candidate processes. Using those criteria, to develop a decision flowchart to employ internal or external benchmarking. To then propose a framework for implementing internal benchmarking in an organization. Finally, to use a case...

Purpose – The paper discusses the problem of business process modelling, various techniques which are used to carry out business process modelling and aims to analyse the use of different techniques to find a better solution. Design/methodology/approach – Business process modelling...

Purpose – This article aims to summarise a successful, pioneering prototyping project in Germany with IC statements, supported by the German Ministry of Labour and Economics (BMWA). Design/methodology/approach – A systematic process view method has been applied. A special impact scoring...

Purpose – The paper examines a financial service innovation process, which is referred to as financial product innovation: improvements to existing services. This study conducts a critical analysis of the operational process of opening a Lloyds TSB Student Account at a local branch....

An article in the Volume 13, Number 2 issue of the Managerial Auditing Journal introduced a comprehensive business process control model that captures the full spectrum of process controls being implemented by world‐class organizations, including value‐adding controls focused on quality,...

In the present condition of intense global competition, the survival of a firm becomes the underlying issue. How to regain competitive advantage and promote synergism is the greatest concern for entrepreneurs who have lost many of their market opportunities. Introduces a procedure for...