Casta, Jean-François; Ramond, Olivier; Ngobo, Paul-Valentin - HAL - 2009
draw on theory in marketing to predict how customer satisfaction should be associated with earnings forecasts and forecast … analyze the forecast errors of 1,875 analysts following 90 companies yielding 8,034 year-firm-analyst observations. We control … analysts' forecast errors because it allows analysts forecasts to be closer to the business reality. The influence of customer …