Purpose – Supplementary fees such as restocking fees, nonrefundable shipping and handling fees, and cancellation fees have become prevalent in the USA, and customers as well as the popular media have raised serious concerns about them. This paper aims to test whether such fees could benefit...

Purpose – The purpose of this paper is to describe a case study which can be used as a teaching exercise. This study aims to support students' and/or practitioners' knowledge on line‐haul optimization techniques and their ability to analyze and solve problems on transportation management....

Purpose – Companies in the freight transportation industry can currently make use of an increasing number of applications based on Information and Communication Technology (ICT) to improve the performance of their processes. Although these applications have become more widely used in recent...

Purpose – The purpose of this paper is to develop an integrated model, in order to identify and classify, key criteria, and to study their role in the selection process of third party logistics (3PLs) services providers for shippers' logistics need. Design/methodology/approach – In this...

Purpose – The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, managed, in the context of maritime transport by proposing and testing a new conceptual model of service quality. Design/methodology/approach – The study used a sample of 197...

Purpose – The purpose of this paper is to examine traditional, current and emerging roles played by ports in the context of logistics and supply chain management practice and strategy. The paper also seeks to elaborate the emerging concept of port‐centric logistics....

Purpose – The purpose of this paper is to categorize transportation choice research (mode choice and carrier selection) leading to insight on themes in the literature and directions for future research Design/methodology/approach – The proposed transportation choice research categorization...

Purpose – The purpose of this paper is to define and empirically develop measures to evaluate the extent of integration of seaport container terminals in supply chains. Design/methodology/approach – A literature review identified four key variables hypothesized to be part of the...

Advanced Logistics Services (ALSs) have emerged as an indispensable element in Global Value Chains (GVCs). By adapting to shipper demand, logistics services providers facilitate the expansion of world trade. Firms focus on cost-cutting measures, including outsourcing of logistics activities....

Advanced Logistics Services (ALSs) have emerged as an indispensable element in Global Value Chains (GVCs). By adapting to shipper demand, logistics services providers facilitate the expansion of world trade. Firms focus on cost-cutting measures, including outsourcing of logistics activities....