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Compliance behavior 1 Compliance management 1 Compliance-Management 1 Customer service 1 Dienstleistungsqualität 1 Fuzzy request 1 Fuzzy sets 1 Fuzzy-Set-Theorie 1 Kundenservice 1 Legal compliance 1 Normbefolgung 1 Request-appraisal-behavior 1 Salespeople 1 Service encounter 1 Service quality 1 Verkaufspersonal 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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Hamari, Juho 1 Li, Xiaodong 1 Wang, Chuang 1
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Journal of business research : JBR 1
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Frontline employees' compliance with fuzzy requests : a request-appraisal-behavior perspective
Li, Xiaodong; Wang, Chuang; Hamari, Juho - In: Journal of business research : JBR 131 (2021), pp. 55-68
Persistent link: https://www.econbiz.de/10012544937
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