Search Results - subject:"Hotel frontline employees"

Developing calling to reduce turnover intention through mentoring : a contextualized study in China

Tan, Xiao; Jiang, Yangyang; Zhou, Abby Jingzi; Zhou, … - In: Cross cultural & strategic management 32 (2025) 2, pp. 393-413

Persistent link: https://www.econbiz.de/10015423197

Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness

Rescalvo-Martin, Elisa; Gutierrez, Leopoldo; … - In: International journal of hospitality management 117 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014457831

Foregrounding why and when inclusive leadership triggers customer stewardship in hospitality organizations

Usman, Muhammad; Alqassimi, Omaima; Nusairi, Asmaa … - In: Journal of Asia Business Studies 18 (2024) 4, pp. 1004-1020

frontline employees’ (FLEs) customer stewardship (CS) behavior, using the conservation of resource theory as its foundation. It …Purpose This study aims to investigate the potential positive correlation between inclusive leadership and hotel …

Persistent link: https://www.econbiz.de/10015348695

Foregrounding why and when inclusive leadership triggers customer stewardship in hospitality organizations

Usman, Muhammad; Nusairi, Asmaa Mohamed Ahmed; Abul, Osman - In: Journal of Asia Business Studies 18 (2024) 4, pp. 1004-1020

Persistent link: https://www.econbiz.de/10015327051

Extra-role service under pressure in the hospitality industry : the role of mindfulness

Rescalvo-Martin, Elisa; Gutierrez, Leopoldo; … - In: Tourism management perspectives : TMP 44 (2022), pp. 1-16

Persistent link: https://www.econbiz.de/10013494151

The "if-then" rules matter more? : the roles of regulatory focus and leader–member exchange

Dai, You-De; Zhuang, Wen-Long; Okumus, Fevzi - In: International journal of hospitality management 90 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012300176

An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes

Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012146201

Antecedents and outcome of job embeddedness : evidence from four and five-star hotels

Wei Leong Chan; Ho, Jo Ann; Sambasivan, Murali; Ng, Siew Imm - In: International journal of hospitality management 83 (2019), pp. 37-45

Persistent link: https://www.econbiz.de/10012121945

Corporate social responsibility: perspectives of hotel frontline employees

Park, Sun-Young; E. Levy, Stuart - In: International Journal of Contemporary Hospitality Management 26 (2014) 3, pp. 332-348

Purpose – The aim of this paper is to examine hotel frontline employees' perceptions of corporate social responsibility … responses of hotel frontline employees in the US, collected through a national online survey. Findings – Results show that hotel …

Persistent link: https://www.econbiz.de/10014763687

Corporate social responsibility : perspectives of hotel frontline employees

Park, Sunyoung; Levy, Stuart E. - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 332-348

Persistent link: https://www.econbiz.de/10010358474