The current context underscores the growing importance of online formats, prompting managers to focus on creating positive online experiences. This qualitative study examines seven types of online Airbnb experiences using a grounded theory approach and data triangulation. Our findings extend the...

The digitalisation process has changed the organisation of labour markets and business sectors worldwide, with those directly exposed to it experiencing new opportunities but also for some challenges in terms of working conditions. One of the main drivers of this transformation is digital labour...

Marketplace platforms are central players in online retail and are in an advantageous position to leverage data generated by third-party sellers. This paper analyzes how a platform's encroachment decision - whether to enter its marketplace as a direct competitor - is shaped by regulations that...