Customer service becomes the most imperative aspect of business accomplishment in most industries. The telecom mobile companies encounter a problem of declining customers’ satisfaction with their services. Service quality can deliver a good measurement means to forecast customer satisfaction....

The Indian telecommunication industry is all set for growth and is expected to contribute substantially towards the nation’s Gross Domestic Product. Industries and in particular the private players have to concentrate on service quality and customer loyalty to remain competitive....

Modern economic theory predicts that tying can serve as a tool for leveraging market power. In line with this economic theory, competition authorities regulate the tying of Microsoft Windows with its Media Player or Internet browser in the EU and Japan. The authorities also take note of the...

Nowadays marketing strategy for attracting more consumers is the core policy of many businesses. Firms are always trying to implement the best possible marketing strategies so that they would attract more consumers and increase their shares. Telecom companies are not exception in this regard....

The aim of the present study was to find the relationship between workaholism and psychological well-being among employees of banking and telecom sector. The sample consisted of 276 employees from both public and private sector. Workaholism was measured by using Work Battery (Spence & Robbins,...

Papua New Guinea is a low‐middle income, developing, Pacific country whose telecommunications market has developed under regulatory arrangements strongly influenced by Australian policymaking. Nevertheless, it demonstrates very weak performance compared to similar low‐middle income...

Objective: To evaluate and report a broadband & telecommunications brand-marketing exercise by sending a team of marketers on a targeted retail expedition (Practical Report, City & Guilds, 2015). Design & Procedure: A team of six marketers; four men and two women; approximate age range 24 to 52...

We examine how outsourcing of a core service affects firm performance in the context of the mobile telephony industry. We develop hypotheses based on economies of scale, transaction costs, quality advantages from specialization, and bargaining power and test these using a ten-year panel with 50...

Papua New Guinea is a low-middle income developing Asia-Pacific island country with a relatively long history of telecommunications market development under firstly Australian administration, and latterly under a pro-competitive set of regulatory arrangements strongly influenced by Australian...